LEXINGTON, SOUTH CAROLINA

We are a family-owned and operated company with a strong commitment to our employees and clients. We are looking for a skilled and dedicated Service Manager to join our team. As the Service Manager for our residential plumbing service department, you will be the driving force behind seamless day-to-day operations—balancing hands-on field support with strategic oversight. Your role centers on empowering our team of technicians, cultivating an exceptional service culture, and translating everyday customer interactions into long-term satisfaction and brand loyalty. We offer a competitive salary and benefits package, a supportive work environment, and opportunities for growth within our company.

THE EXPERIENCE WE’D LOVE TO SEE:

• Experience leading residential plumbing or field service teams
• Strong grasp of technician workflows, service dispatch, and customer communication
• Background in developing service-related social media content
• Comfort addressing customer feedback on public platforms with professionalism and care
• Proven success driving operational efficiency and client satisfaction

• Oversee the day-to-day operations of our residential plumbing service department
• Provide leadership and support to field technicians
• Build and reinforce a culture of professionalism, respect, and customer care
• Monitor service quality and resolve escalations with calm and clarity
• Collaborate with leadership to improve workflows and exceed service goals
• Develop content that showcases team culture, craftsmanship, and customer satisfaction on social platforms
• Respond to online reviews and inquiries to ensure our brand voice stays strong, positive, and responsive in the digital space