Engine Field Service Technician - Level II at CUMMINGS INC

Accra, Greater Accra Region, Ghana -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

0.0

Posted On

27 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Engine Diagnostics, Preventative Maintenance, Technical Troubleshooting, Customer Service, On-site Repair, Technical Documentation, Safety Compliance, Tool Handling

Industry

Motor Vehicle Manufacturing

Description

We are looking for a talented Engine Field Service Technician to join our team specializing in Services, Maintenance and Diagnostics for our Service Operations Department in Accra, Ghana. In this role, you will make an impact in the following ways: * Deliver timely and accurate on-site engine repairs by diagnosing and resolving less complex technical issues efficiently, minimizing customer downtime. * Provide a professional and customer-focused service experience by communicating clearly, acting courteously, and responding promptly to customer needs. * Apply technical expertise by using specialized tools and following standard procedures to ensure repairs are completed correctly and safely. * Support operational reliability by performing preventative maintenance according to set schedules, improving equipment performance and lifespan. * Enhance team effectiveness by escalating complex or unresolved issues appropriately, ensuring faster resolution through collaboration with senior technicians or supervisors. * Maintain high-quality service standards by completing all required documentation accurately and promptly, including service reports, timesheets, and warranty claims. * Drive business growth by identifying additional service opportunities during site visits and proactively communicating these to customers or internal teams. * Promote safety and compliance by strictly adhering to Health, Safety, and Environmental policies while maintaining tools and service vehicles in optimal working condition. Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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Responsibilities

The technician is responsible for performing on-site engine repairs, diagnostics, and preventative maintenance to minimize customer downtime. They must also maintain high service standards through accurate documentation and adherence to safety policies.