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Engine Field Service Technician - Level III at CUMMINGS INC

Guwahati, Assam, India -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

0.0

Posted On

23 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Engine repair, Troubleshooting, Electrical diagnostics, Mechanical diagnostics, Preventative maintenance, Customer relations, Technical support, Railway applications, Installation, Repower activity, Team leadership, Documentation, Safety compliance

Industry

Motor Vehicle Manufacturing

Description

Job Summary: Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer’s site. Key Responsibilities: Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs. Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site. Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field. Escalates unresolved issues to product specialists or supervisor. Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc. Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Identifies additional sales and service opportunities with customer. Completes training in line with skill and business requirements. Maintains service vehicle and tools for cleanliness and proper operation. Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor. Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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Responsibilities

The technician will diagnose and perform complex repairs on engine products at customer sites while maintaining productive customer relationships. They are also responsible for providing technical guidance to apprentices and ensuring all work adheres to health, safety, and environmental policies.