Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

JOB SUMMARY

Network Engineer 1 is an entry-level engineering role within the TTU DOI team, focused on supporting day-to-day operational tasks across Comcast’s Metro Ethernet and MPLS networks. This position is ideal for candidates beginning their engineering career, offering hands-on experience with core systems and tools such as Century, Orion, and CCOM. Engineer 1 will work under guidance to execute service activations, basic troubleshooting, and customer acceptance tasks, with opportunities to grow into more complex responsibilities over time.

SKILLS:

Customer-Focused; Workplace Organization; Relationship Building; Professional Etiquette; Teamwork; Technical Knowledge; Critical Thinking Problem Solving; Professional Integrity

EDUCATION

Bachelor’s Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

RELEVANT WORK EXPERIENCE

0-2 Year

• Supports day to day operational tasks across Comcast Business’s Metro Ethernet and MPLS networks.
• Execute simple bandwidth upgrades for Wholesale clients and process disconnects and soft issues for Enterprise clients.
• Work with off-net providers to troubleshoot connectivity issues with circuits or vendor supplied Customer Premises Equipment (CPE). Remove CPE from monitoring as needed.
• Deactivate services and issue soft disconnects for Metro Ethernet and CBH services.
• Respond to field technician call-ins across all products and assist with adding services to existing configurations.
• Troubleshoot basic service failures, send configurations and perform SFP tuning and ENNI support.
• Confirming service functionality at customer demarcation, including validating MAC addresses, traffic swaps, and NNI handoffs for Wholesale clients.
• Conduct pre-checks for optics, demarc specs and CPE settings; VLAN configuration, port status and duplex matching, auto-negotiation and traffic profiling, light level validation and SFP compatibility.
• Use various software systems and applications to effectively troubleshoot issues and equipment relating to underlying network connectivity, as well as to identify configuration and other related issues with managed services equipment. Exposure to Century, CCOM and Orion preferred.
• Basic understanding of Layers 1/2/3 of the OSI Model, as well as Metro Ethernet.
• Familiarity with service activation workflows, networking principles and testing methods.
• Collaborate with and foster relationships with internal and external customers. Strong communication and organizational skills.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.