Engineer 3, Engineering Operations at Comcast

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

0.0

Posted On

04 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Incident Management, Problem Management, Application Support, SRE, Infrastructure, Change Management, Streaming, Cloud Computing, Debugging, ITIL, System Monitoring, Technical Troubleshooting, Communication, Analytical Skills, Customer Service

Industry

Telecommunications

Description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary The Incident Management Specialist will be part of the NBCU Direct-to-Consumer Incident Management team supporting the 24x7x365 ongoing operations of the streaming service. The Analyst will provide monitoring of the digital platforms to ensure system availability. The analyst ensures that the standard operating procedures are strictly followed for all cases while assisting/triaging in the recovery and process actions on emergency bridges ensuring that incidents are resolved in a timely manner Job Description Core Responsibilities Monitors the availability and performance of the end-to-end systems responsible for the delivery of NBC’s Direct-to-Consumer platforms. Acknowledges system alerts and responds to all communication inputs regarding unplanned service interruptions from customers and internal IT Able to perform effective Incident Management from incident start through resolution, partnering with Engineering and Deployment to determine root cause, and drive rigorous Problem Management to follow through on actions items. Focused on best-in-class reliability engineering and operations methodologies. Focused on reducing alerts and decreasing MTTR. Quickly identifies needed support teams and engages them for triage and resolution activities Ensures that incident ticket communication/documentation is accurate, timely, clear, and concise. Develops strong working partnerships built on responsiveness and mutual accountability, with leaders inside and outside of the organization Assists in Change Management process, reviewing content quality of change requests and ensures that all changes are deployed according to approved schedule Skills & Requirements: Bachelor’s degree in Computer Science, Information Technology, or a relevant field Minimum 5 years experience working in a digital media business, particularly in an operations role Strong experience in Application Support and Operations, with Event management, Incident Management, Problem Management, Service Availability Management, and Change Management. Strong understanding of SRE concepts, emphasizing the application of software engineering and should have relevant experience in infrastructure and operational areas. Technical proficient and able to diagnose and debug complex technical issues quickly. Ability to follow established processes and workflows to ensure that all work is completed per group standards. ITIL Foundation Certification or higher Experience with streaming in a direct-to-consumer video business highly preferred Knowledge of video streaming platforms and cloud computing providers a plus Exceptional verbal and written communication skills, comfortable communicating with technical and non-technical colleagues and executives Ability to understand large complex software systems and their interdependencies Effective at managing multiple issues with conflicting priorities under tight deadlines High attention to detail and accuracy Strong analytical, organizational, and problem-solving skills Strong customer service orientation Demonstrated ability to handle multiple tasks with little to no forewarning Demonstrated ability to react quickly, lead and perform exceptionally during critical/catastrophic events Fosters a culture of teamwork, unity, accountability, responsibility and respect Embraces challenges, displays strong creative flexibility Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 5-7 Years Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. At Comcast , you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.

Responsibilities

The analyst monitors the availability and performance of end-to-end streaming platforms to ensure system reliability. They manage incidents from start to resolution, engaging support teams and documenting actions to reduce mean time to recovery.