Engineer at AIS

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Networking, TCP/IP, DNS, VPN, Firewall Basics, Monitoring Tools, Nagios, Zabbix, SolarWinds, Datadog, Log Analysis, Incident Reporting, Communication Skills, ITIL Foundation, CCNA, CompTIA Network+

Industry

Telecommunications

Description

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. We are looking for potential candidates who are eager to learn and grow to join our young talent team. Job Posting Location Bangkok Job Summary Monitor and respond to real-time alerts across network, servers, applications, and security systems. Perform first-level troubleshooting, document incidents, and coordinate escalations with support teams. Execute routine health checks, maintenance tasks, and follow SOPs for incident and change management. Job Description Monitor network, servers, applications, and security systems in real-time. Respond to alerts and incidents, escalate issues based on severity and SLA. Perform first-level troubleshooting (network connectivity, server availability, performance checks). Document incidents, actions taken, and resolutions in the ticketing system. Coordinate with engineers, vendors, and other support teams for escalations. Execute routine health checks, backups, and scheduled maintenance tasks. Track and report on system performance, outages, and recurring issues. Follow standard operating procedures (SOPs) for incident, problem, and change management. Qualifications Bachelor’s degree; IT, Information Systems or related fields 0-1 Year of experience Basic knowledge of networking (TCP/IP, DNS, VPN, firewall basics). Familiarity with monitoring tools (Nagios, Zabbix, SolarWinds, Datadog, etc.). Ability to analyze logs and recognize patterns or anomalies. Strong communication skills for clear incident reporting. Willingness to work in 24x7 shift rotations. Preferred Qualifications ITIL Foundation knowledge (Incident/Problem/Change handling). CCNA, CompTIA Network+, or equivalent certifications. Exposure to cloud monitoring (AWS CloudWatch, Azure Monitor). Recruiter Kanchisar Dunmai (กัญญ์ชิสา ดันไหม) AIS is transforming from “Telecom Service Provider” into “Digital Life Service Provider” offering innovative services for customers’ daily life. We realize that people are the most important factor to drive sustainable growth of the company. We always strive to develop and create growing opportunity for our people by offering challenging work according to individual’s talent. As we are adapting ourselves to rapidly changing environment, our people will have opportunity to work in various challenging projects. Our culture emphasizes teamwork and meritocracy as we believe that people are the most important factor behind our success.

Responsibilities

Monitor and respond to real-time alerts across network, servers, applications, and security systems. Perform first-level troubleshooting, document incidents, and coordinate escalations with support teams.