SKILLS AND EXPERIENCE

To succeed in this role, we’re looking for candidates who have:

• Technical Experience: Previous experience with sewage treatment plants, pumping stations, rainwater separators, or similar mechanical/electrical equipment is beneficial but not essential.
• Electrical/Mechanical Knowledge: A strong foundation in electrical and mechanical principles.
• Customer Service Skills: The ability to interact professionally with clients and ensure a high level of satisfaction.
• IT Proficiency: Comfortable using mobile technology and software to manage tasks.
• Clean Driving Licence: A valid UK driving licence is essential for this role.
• Strong Motivation: A proactive attitude and desire to learn and develop in a technical environment.

ABOUT US: KINGSPAN WATER & ENERGY

At Kingspan Water & Energy, part of the global Kingspan Group PLC, we are committed to driving change in the design and manufacture of sustainable solutions for water and energy storage. We provide industry-leading products for water management, storage, and telematics systems for high-performance buildings and infrastructure.
Join a company that values innovation, sustainability, and collaboration. As we continue to grow, new career opportunities are available, both locally and globally.

ABOUT THE ROLE

We are looking for a dedicated and motivated Engineer Assistant to support our Engineering Team. This exciting role provides an excellent opportunity to gain valuable hands-on experience while undergoing training to progress into a Service Engineer position. As an Engineer Assistant, you will play a crucial part in both field and office-based support, contributing to high levels of customer satisfaction.
This customer-facing role requires strong communication skills, technical knowledge, and an understanding of customer care. You will be trained on our systems and procedures and have the chance to develop your skills in a dynamic and collaborative environment.

KEY RESPONSIBILITIES

• Task Management: Use PDA software to receive and manage tasks effectively.
• Customer Communication: Proactively contact customers with accurate ETAs and notify them of any potential delays.
• Reporting & Feedback: Complete detailed reports, provide feedback on job performance, and recommend improvements or additional alarms.
• Safety & Risk Assessments: Perform visual risk assessments and raise any safety concerns with your line manager.
• Stock Management: Conduct monthly van stock checks and report on parts used to ensure correct procedures.
• On-the-job Training: Participate in on-the-job training and personal development courses as directed.

To succeed in this role, we’re looking for candidates who have:

• Technical Experience: Previous experience with sewage treatment plants, pumping stations, rainwater separators, or similar mechanical/electrical equipment is beneficial but not essential.
• Electrical/Mechanical Knowledge: A strong foundation in electrical and mechanical principles.
• Customer Service Skills: The ability to interact professionally with clients and ensure a high level of satisfaction.
• IT Proficiency: Comfortable using mobile technology and software to manage tasks.
• Clean Driving Licence: A valid UK driving licence is essential for this role.
• Strong Motivation: A proactive attitude and desire to learn and develop in a technical environment