Engineer Carrier Contact Center at du (UAE)

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Subsea cable systems, Transmission technologies, OTN, OSN, SDH, DWDM, IP technologies, PFE, SLTE, SIE, Troubleshooting, Test equipment, Huawei, Nokia, Ciena, Infinera

Industry

Telecommunications

Description

Key Accountabilities * Maintaining and Control all Submarine systems/networks through (EIG, SMW5, etc.) for all cable landing stations end to end. * Perform the required daily Hands and Eyes activities (24*7) for all the Cable Landing Stations equipment’s (3 locations in UAE). This includes both Marine and Terrestrial International links for any fault or proactive measures including the PFE readings observation for any abnormality in subsea segment. * Analyze and troubleshoot any subsea cable fault and coordinate to identify the subsea fault location including cable cuts and shunt faults in coordination with Cable ships during the subsea fault repair. * Facilitate in both hardware and software upgrades for all submarine equipment’s (EIG, SMW5, etc..) installed in all cable landing stations. * Coordinating with Installation, Testing & Commissioning for the Submarine Network or Subsea Network new expansion Projects through cable system providers (EIG, SMW5, etc.). * Day-to-day incident and planned work handling related to international carrier services and lead the end-to-end testing with different teams till resolution. * Track all International carrier planned work activities and provide the required technical assessment and maintain the calendar/tracker for all activities. * Perform the required Submarine Repeater and Branching Units health check for all landing stations. * Perform fibre patching for any restoration/migration, new provisioning, transmission tests and loop testing whenever required. * Coordination with different teams for all new International Carrier projects including links capacity upgrade, equipment aggregation/new installations. Qualifications: * Bachelor degree in Telecommunications Engineering or Electronics and Communications Engineering or equivalent diploma in the same or related field of study. Experience: * Minimum 8 years of experience working as ITMC and/or cable landing station engineer. * Deep understanding of Transmission technologies (OTN, OSN, SDH – Optic) and subsea cable systems/equipment’s. * Good understanding of IP technologies. * Fluent in written and verbal English. Skills * Excellent knowledge on subsea cable system and equipment’s (PFE, SLTE, SIE). * Deep understanding of transmission technologies (OTN, OSN, SDH –Optic, DWDM) * Hands-on experience in using test equipment (E1 Tester, SDH Analyser, GE Tester, Power Meter, COTDR) * Familiar with Huawei, Nokia, Ciena transmission, Tyco, Infinera and ASN equipment. * Very good command in using MS Office (Excel, Visio, Power point, Project). * Experience in using trouble-ticketing systems * Excellent troubleshooting skills * Self-motivated, team player and result-oriented * Flexibility, multitasking, process oriented and conflict resolution skills * Analytical, conceptual, initiative thinking. * Ability to work under pressure and to be able to handle network crises and emergencies. * Ability to express oneself clearly and concisely, both orally and in writing. * Ability to handle multiple tasks at once, to prioritize, and demonstrate excellent follow-through on each task assigned. Who we are: A young UAE based company focused on finding talented people, helping them and our clients to grow What we do: Delivering great customer experiences is at the heart of what we do. We do this by creating meaningful connections between brands and their customers, by providing the right people who seamlessly integrate into our clients’ organizations to deliver great experiences. About Emirates integrated Telecommunications Company PJSC The Emirates Integrated Telecommunications Company PJSC was founded in 2005. We are the UAE’s second licensed telecommunications operator. We operate under two brands: du (launched in 2007) and Virgin Mobile the region’s first digital service (started operations in September 2017). We are listed on the Dubai Financial Market (DFM) and trade under the DU ticker (Bloomberg DU UH, Refinitiv DU.DU). Our core shareholders are government-related entities (Emirates Investment Authority 50.12%, Emirates International Telecommunications 19.7%, Mamoura Diversified Global Holding PJSC 10.06%) and the remaining by public shareholders.

Responsibilities

The engineer will maintain and control submarine network systems, performing daily hands-on inspections and troubleshooting at cable landing stations. They will also coordinate with external teams for subsea fault repairs, hardware upgrades, and new capacity expansion projects.