Engineer - Cloud Ops at Five9

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cloud Operations, Infrastructure Management, DevOps Engineering, AWS Services, Terraform, Scripting, Monitoring Tools, Networking Concepts, Security Best Practices, SaaS Application Performance, Containerization, Automation, Incident Response, Cost Optimization, Backup Solutions, Disaster Recovery

Industry

Software Development

Description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are seeking a highly skilled CloudOps Engineer with expertise in Amazon Web Services (AWS) to join our team. The ideal candidate will be responsible for designing, implementing, and maintaining cloud infrastructure, SaaS Applications, ensuring high availability, scalability, and security. You will work collaboratively with development, operations, and security teams to automate deployment processes, optimize system performance, and drive operational excellence. As a Cloud Engineer you will need…. Ensure the highest uptime for customers in our SaaS environment Provision Customer Tenants & Manage SaaS Platform, Memos to the Staging and Production Environments Infrastructure Management: Design, deploy, and maintain secure and scalable AWS cloud infrastructure using services like EC2, S3, RDS, Lambda, and CloudFormation. Monitoring & Incident Response: Set up monitoring solutions (e.g., CloudWatch, Grafana) to detect, respond, and resolve issues quickly, ensuring uptime and reliability. Cost Optimization: Continuously monitor cloud usage and implement cost-saving strategies such as Reserved Instances, Spot Instances, and resource rightsizing. Backup & Recovery: Implement robust backup and disaster recovery solutions using AWS tools like AWS Backup, S3, and RDS snapshots. Security Compliance: Configure security best practices, including IAM policies, security groups, and encryption, while adhering to organizational compliance standards. Infrastructure as Code (IaC): Use Terraform, CloudFormation, or AWS CDK to provision, update, and manage infrastructure in a consistent and repeatable manner. Automation & Configuration Management: Automate manual processes and system configurations using Ansible, Python, or shell scripting. Containerization & Orchestration: Manage containerized applications using Docker and Kubernetes (EKS) for scaling and efficient deployment. Skills & Qualifications: 2-5 years of experience in Cloud Operations, Infrastructure Management, or DevOps Engineering. Deep expertise in AWS services (EC2, S3, RDS, VPC, Lambda, IAM, CloudFormation, etc.). Strong experience with Terraform for infrastructure provisioning and automation. Proficiency in scripting with Python, Bash, or PowerShell for cloud automation. Hands-on experience with monitoring and logging tools (AWS CloudWatch, Prometheus, Datadog, ELK Stack, etc.). Strong understanding of networking concepts, security best practices, IAM policies, and role-based access control (RBAC). Experience troubleshooting SaaS application performance, system reliability, and cloud-based service disruptions. Familiarity with containerization technologies (Docker, Kubernetes, AWS ECS, or EKS). Willingness to work in a 24/7 operational environment with rotational shifts. Preferred Qualifications: AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer). Experience with hybrid cloud environments and on-premises-to-cloud migrations. Familiarity with other cloud platforms like Azure or GCP. Knowledge of database management (e.g., RDS, DynamoDB) and caching solutions (e.g., Redis, ElastiCache). Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Responsibilities

The CloudOps Engineer will design, implement, and maintain cloud infrastructure and SaaS applications, ensuring high availability, scalability, and security. Collaboration with development, operations, and security teams is essential to automate deployment processes and optimize system performance.