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Engineer at Ericsson

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microwave Technology, 2nd Line Troubleshooting, Ericsson 6xxx Series, Mini-link 6600 Series, Software Upgrade Process, QoS Parameters, Ethernet Alarms, Troubleshooting Process, Ticket Management, SLA Management, Preventive Activities, Customer Handling, RCA Identification

Industry

Telecommunications

Description

Join our Team About this opportunity We are now looking for an Technical Authority Expert to secure technical capability as part of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfilment & field technical support. What you will do Will Work in a 24 X 7 Environment. Will support the customer over email as well as phone. Sound knowledge of Microwave Technology Will be responsible for 2nd Line troubleshooting of Microwave system over Ericsson 6xxx Series Having sound knowledge on Mini-link 6600 Series SO-EM hands on experience Software upgrade process for these Mini-link 6600 Series QoS parameter knowledge for Mini-link 6600 Series Ethernet alarms and parameters with their troubleshooting process Raise and update the tickets in in tool for all the issues handled / worked upon. Will have to report the daily issues handled / escalated in the form of daily shift reports. Need to make sure that issues are handled in right time frames as per the SLA / Commitments. Good knowledge over SLA/WLA Good in preventive activities with available performance report from Microwave NMS Good in customer handling and RCA identification You will bring Degree/Diploma in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent 5-10 years of hands-on experience on 2nd Level Engineer- functional role. Good Technical Knowledge of the Microwave Technology preferably 6K series. Transmission or ENM experience preferred.

Responsibilities

The Engineer will work in a 24/7 environment providing technical support and troubleshooting for Microwave systems. Responsibilities include diagnosing issues, managing tickets, and ensuring timely resolution according to SLAs.