Engineer Field Services 1 at Merck KGaA

Milan, Lombardy, Italy -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

0.0

Posted On

08 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Field Service Engineering, Biomonitoring Equipment, Customer Service, Problem Solving, Project Management, Digital Literacy, EHS Regulations, Training, Communication, Interpersonal Skills, Technical Professions, Maintenance, Repair, Installation, CRM, Travel

Industry

Pharmaceutical Manufacturing

Description

Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe. Your Role: As a Field Service Engineer, you will be responsible for the maintenance and repair of the Biomonitoring equipment at the customer site. You act as the interface between customers and internal departments to develop business opportunities by promoting service activities, products, and solutions. You will install, repair, and maintain an extensive variety of products and equipment. You will identify, analyze, and repair product failures. You will recommend which products or services would best fit customer’s needs and provide trainings to customers. You will perform service activities that align with all applied regulations (EHS) and advise customers on this topic. You will follow current company procedures and SOPs/guidelines. You will update timely the CRM (Service Max) and report regularly to the Management. You will order and replace parts as needed. You will handle own spare parts in stock & car to enhance first time fix rate without impacting the non-moving parts' list. Besides that, you will also be involved with other duties aligning with the company strategy. Who You Are : You are preferably located in the central part of Italy (Tuscany) A completed vocational training or bachelor’s degree in Technical Professions with preferred practical experience as Field Service Engineer Good level of English and Italian to communicate in a professional manner Good knowledge in digital literacy (Word/Excel/CRM) & experienced in project management Willingness to travel, at least 85% of the time. Will be mostly in Italy but could be from time to time in other countries in Western Europe. A valid Italian driving license is mandatory. Ability to work independently and develop personal initiatives with strong interpersonal and problem-solving skills What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress! Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!

Responsibilities

As a Field Service Engineer, you will maintain and repair Biomonitoring equipment at customer sites while promoting service activities and solutions. You will also act as the interface between customers and internal departments to develop business opportunities.