Engineer Fixed & Transport Monitoring at du (UAE)

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IP Networking, Routing, Switching, Network Monitoring, Incident Handling, Troubleshooting, Cisco, ACI Technology, Firewall, Load Balancer, Network Security, Disaster Recovery, SLA Management, Technical Reporting, Analytical Thinking, Customer Focus

Industry

Telecommunications

Description

Key Accountabilities * Not to miss any major/critical network alarm and efficiently communicating and effective incident handling. * Provide the needed on-time support and monitoring for all issues happens in all domains, since connectivity provided through IP. * Do the needful escalation and involve Second Line operations teams on time affecting manner in case of need and ensuring adequate follow up and problem resolution within contracted SLAs. * Performing periodic analysis of incident reports and observations to proactively prevent issues from occurring * Overall responsibility of running network health check reports/queries/scripts and to highlight findings. * Handling daily fault alarms and incidents/TTs as per du operation policies and scope of work. * Prepare/Maintains an up-to-date documentation Manual/diagrams of the existing devices/solutions to help in incident handling and supporting in day-to-day operation tasks related to the transport domain. * Ensure monitoring and analysis of vendor performance for incident handling. * Prepare incidents related technical reports and documentation. * Work on any network disasters, prepare and implement alternative plans and finally restore network to deliver specified service levels. * Support all efforts for the simulation and actual Disaster recovery activities in order to allow for successful service restoration in case of crisis. Qualifications: * Minimum Bachelor degree in computer, electrical, network Engineering or IT (any telecom equivalent) * Cisco Certified Network Professional – CCNP (CCIE Preferred) Experience: * Minimum 5 years of experience in IP networking for telecommunication industry * Deep Knowledge of all Routing/switching Layer 3 and Layer 2 protocols, and high-level layers protocols as per OSI and TCP/IP stacks. * Experience in ACI technology, FW and load balancer Skills * Problem Solving and Decision Making * Teamwork and Cooperation * Good communication skills * Initiative and Commitment to Achieve * Excellent understanding of security infrastructure components and building highly available computing environment * Good understanding of served and systems need to be secured like, BSS/OSS solution, mobile and fixed known services. * Detailed knowledge of security solutions operation techniques * Must have exceptional customer focus – internally and externally. * Able to handle multiple complex problems in a highly stressful environment. * Analytical thinking. Who we are: A young UAE based company focused on finding talented people, helping them and our clients to grow What we do: Delivering great customer experiences is at the heart of what we do. We do this by creating meaningful connections between brands and their customers, by providing the right people who seamlessly integrate into our clients’ organizations to deliver great experiences. About Emirates integrated Telecommunications Company PJSC The Emirates Integrated Telecommunications Company PJSC was founded in 2005. We are the UAE’s second licensed telecommunications operator. We operate under two brands: du (launched in 2007) and Virgin Mobile the region’s first digital service (started operations in September 2017). We are listed on the Dubai Financial Market (DFM) and trade under the DU ticker (Bloomberg DU UH, Refinitiv DU.DU). Our core shareholders are government-related entities (Emirates Investment Authority 50.12%, Emirates International Telecommunications 19.7%, Mamoura Diversified Global Holding PJSC 10.06%) and the remaining by public shareholders.

Responsibilities

The role involves monitoring network alarms and providing first-level support within a Service Operation Center to ensure network health and incident resolution. Responsibilities also include managing trouble tickets, performing network health checks, and executing disaster recovery plans to maintain service levels.