Hybrid requirements: This role has flexible working patterns.
We are seeking to onboard a hands-on Engineer for the One Data platform. With One Data, you’ll have the ability to build technology products that shape the way that developers across American Express build and deploy micro-services at scale. We had immense growth in terms of the number of onboarded apps in 2024 and expect that growth to continue/accelerate.
We build and provide developer support for the product. We follow an everyone-on-support model. Our customers are developers, SREs. We do have a production support SRE team but it’s all hands on deck to support American Express Card Members when the SRE team needs support. We are a distributed team with teammates in almost every US time zone. We expect to overlap at least one of these time zones. We are at the forefront of driving change in terms of technology and culture across American Express.

MINIMUM QUALIFICATIONS

Think about systems - edge cases, failure modes, behaviors, specific implementations.
Know your way around Linux and the Unix Shell and have strong shell scripting skills.
Have strong programming skills - using Java, Kotlin, Node, or Go
Have an urge to collaborate and communicate asynchronously.
Have an urge to document all the things so you don’t need to learn the same thing twice.
Have an enthusiastic, go-for-it attitude. When you see something broken, you can’t help but fix it.
Have an urge for delivering quickly and iterating fast.
Have experience with Nginx, HAProxy, Envoy, Docker, Kubernetes, Terraform, or similar technologies
Have strong SCM skills using Git
Have strong skills in using either Splunk, Elastic, DataDog, or similar log management tools
Have a good understanding of the JVM internals and are passionate to dig deeper to access heap dumps or thread dumps using JFR, VisualVM, or similar toolchains.
Have a good understanding of analytics and monitoring and experience working with Prometheus and Grafana
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life.

Use your on-call shift to prevent incidents from ever happening.
Run our infrastructure with etcD, Envoy, Ansible, and OpenShift.
Make monitoring and alerting alert on symptoms and not on outages.
Document every action so your findings turn into repeatable actions–and then into automation.
Improve the deployment process to make it intuitive and fast for the engineering teams.
Design, build, and maintain core infrastructure pieces that allow One Data scaling to support hundreds of thousands of concurrent users.
Debug production issues across services and levels of the stack.
Plan the growth of One Data platform infrastructure.