Engineer I - Connected Chillers Onboarding & Support at Johnson Controls

, , India -

Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

0.0

Posted On

01 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Engineering, HVAC, Customer Service, Problem Solving, Microsoft Excel, Microsoft Word, Microsoft Project, Microsoft Teams, Automation, Training, Dashboard Management, Data Tracking, Team Collaboration, Digital Platform, Chillers, Performance Indicators

Industry

Industrial Machinery Manufacturing

Description

What you will do: A chiller is one of the most critical pieces of equipment in any facility and it’s responsible for comfort and critical to productivity—and it accounts for as much as half the energy used in building. Smart Connected Chillers & Openblue CEP from Johnson Controls helps to reduce downtime, improved efficiency and fewer disruptions. It generates unprecedented insights—and they’re enabling us to revolutionize how chillers are serviced. In this journey of digitalization, the primary responsibility for this role is to on-board customers/assets into the digital platform and monitoring & maintaining dashboards appropriately to ensure customer satisfication. How you will do it: Onboard various types of chillers models accurately (as per site information) on digital platform & ensure all key performance indicators are meet. Define and implement strategies for faster automation of on-boarding process & identify improvement opportunities in current process through innovative thinking. Review of internal customer queries such as dashboard related and onboard related queries & Improve the internal customer satisfaction by resolving the queries in the quickest and most effective manner. Align with engineering teams to understand the product roadmap and feature valuation Be a partner and extension of the branch service team and the product team to ensure the customer’s needs are being met. Develop and facilitate training programs to internal customers Maintain and update tracking systems with correct and accurate information and inform to all respective stake holders accurately. Learn from industry best practices Other related duties as assigned What we look for: Required Bachelor’s degree in engineering in mechanical or electrical or instrumentation or any other appropriate 2 to 3 years’ experience in HVAC industry with a hands on field experience, preferably those who worked on chillers. Must be a quick learner & should have a keen eye for problem solving Must have a demonstrated customer service orientation with excellent written and oral communication skills Must be proficient with Microsoft Excel, Word, Project and Teams Ability to work effectively in a team environment with multiple and changing tasks and priorities Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

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Responsibilities

The primary responsibility is to onboard customers/assets into the digital platform and maintain dashboards to ensure customer satisfaction. This includes defining strategies for faster automation of the onboarding process and resolving internal customer queries effectively.