Lumos is seeking a dynamic Engineer I, Core Network to join our team! If you have foundational knowledge of Ethernet, IPv4/IPv6, routing, and switching and you’re eager to grow your technical expertise in a fast-paced telecom environment we’d love to hear from you.
In this role, you’ll help ensure the reliability, security, and high performance of Lumos’s Core IP Network. You’ll work closely with internal teams, providing technical support, provisioning network services, resolving issues, and supporting critical maintenance activities. If you’re someone who loves proactive problem-solving, enjoys learning, and thrives in collaborative settings, this role is an excellent opportunity to make a meaningful impact.
Join us and play a key role in delivering outstanding service and connectivity to communities across our expanding network footprint.

COMPANY SUMMARY

Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we’ve joined forces with T-Mobile to launch T-Fiber—a joint venture that blends Lumos’ infrastructure expertise with T-Mobile’s national reach to bring fiber to more homes than ever before.
We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia—and a shared goal of reaching 12 to 15 million homes by 2030—Lumos is playing a vital role in closing the digital divide.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Demonstrated foundational knowledge of networking technologies, including Ethernet, IPv4/IPv6, routing, and switching protocols.
• Basic understanding of Carrier and Enterprise networking equipment and platforms, including Cisco, Ciena, Zhone, HP, and Palo Alto.
• Strong interpersonal, verbal, and written communication skills; ability to communicate clearly with technical and non-technical audiences.
• Proficiency in Microsoft Office Suite, particularly Word and Excel; familiarity with project management tools and order-processing systems preferred.
• Proven ability to effectively prioritize, troubleshoot technical issues, and apply critical-thinking skills to resolve problems independently and collaboratively.
• Comfortable working proactively in a rapidly changing environment, identifying potential issues early, and recommending appropriate solutions.

OTHER EXPERIENCE & REQUIREMENTS

• High school diploma required; Associate’s or Bachelor’s degree preferred.
• 0–3 years of relevant experience in network engineering, operations, or related technical fields.
• Professional-level certifications (Cisco, Ciena, Zhone, HP, Palo Alto) strongly preferred.
• Experience in the fiber, telecom, or technology industry is a plus.
• Demonstrated ability to effectively manage multiple priorities simultaneously and operate comfortably with limited supervision.

PHYSICAL REQUIREMENTS

• Frequently operates a computer, keyboard, and other standard office equipment.
• Near-constant use of sight, speech, hearing, comprehension, and reasoning.
• Primarily office-based work with occasional requirements for extended or overnight hours during scheduled network maintenance windows.
• Must be able to sit or remain in a stationary position for extended periods.

• Provision and manage customer services on Lumos’s Core IP Network, ensuring accurate setup and documentation.
• Support the provisioning & troubleshooting of IPTV and Voice over IP (VoIP) services.
• Update and maintain accurate customer records and network documentation.
• Provide Tier II technical support to internal teams, customers, and external departments troubleshooting network issues & resolving service disruptions.
• Assist with routine network updates, including operating system patches and software upgrades.
• Work closely with Sales, User Advocacy, Field Technicians, and customers, delivering clear communication and timely issue resolution.
• Assist in implementing security enhancements to safeguard the network infrastructure.
• Participate in scheduled maintenance windows, ensuring minimal disruption to services.
• Maintain regular, punctual attendance and participate actively in team meetings & project coordination.
• Perform additional duties and special projects as assigned, collaborating cross-functionally as required.