Engineer I – Platform Engineering Analyst at StoneX Group

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

08 Oct, 26

Salary

0.0

Posted On

10 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceNow, Datadog, Jira, Confluence, Troubleshooting, Technical Support, Problem Solving, Documentation, AI Implementation, JQL, Agile, Groovy, JavaScript, Git, GitHub, English Communication

Industry

Financial Services

Description

Overview Connecting clients to markets – and talent to opportunity.With 5,400+ employees and over 80,000 institutional, commercial, and payments clients, we operate from more than 80 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth. Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you’ll have the opportunity to optimize processes and implement game-changing policies. As a Platform Engineering Analyst, you will act as Level 2 support within our Platform Engineering organization - bridging the gap between the Service Desk (Level 1), internal users, and Platform Engineers (Level 3). This role is designed as a growth opportunity. You are not expected to check every technical box on day one. We are prioritizing problem‑solving ability, communication skills and a strong learning mindset over years of experience. Responsibilities In this role, you will: Serve as Level 2 support for StoneX platforms such as ServiceNow; Datadog; Confluence and Jira Triage, investigate, and troubleshoot issues escalated from StoneX Service Desk Escalate complex problems to Platform Engineers, when necessary, with defined context and strong documentation Clearly communicate issues, progress, and resolutions to users and technical teams Test applications following major releases using existing test cases Look for opportunities to improve processes, including reducing manual tasks, supporting automation and thinking shift-left Document solutions, learnings, and common issues to improve future support Leverage AI to quickly adapt to changing conditions, improve reliability, and enhance internal ETSS service experience Use AI to streamline workflows, reduce manual effort, and optimize cost‑effective service delivery Build and use AI solutions to support outcomes while ensuring full accountability, accuracy, and compliance with StoneX security and regulatory standards Work closely with global teams across the United States, Poland and India, using English as the medium of communication Tools & Technologies Primary focus: Administrate and support various platforms: Work Management i.e. Jira, Confluence IT Service Management i.e. ServiceNow Observability i.e. Datadog You do not need prior experience with all tools as listed above. We value your: Ability to work in a corporate environment and remain professional in office & remote Capabilities to: Administer and support other tools Communicate well with colleagues, stakeholders, etc. Troubleshoot effectively and document consistently Courage to advocate improvements Qualifications This role is a strong fit if you: Have 0–2 years of experience, including internships, co‑ops, or entry‑level roles Have at least 1 year of hands‑on experience supporting applications, systems, or internal users Are fluent in English and comfortable communicating with global teams Enjoy troubleshooting, problem‑solving, and figuring out how systems work Ask questions, collaborate well with others, and share ideas Are looking to grow into a longer‑term career in Platform Engineering or technical support What will make you stand out: Experience querying data from various systems i.e. JQL Previous Agile experience in a corporate environment Some experience with Groovy if you have ScriptRunner expertise; and/or JavaScript for ServiceNow troubleshooting/development Prior Git experience such as GitHub code reviews All application materials should be submitted in English Additional Information: Work Arrangement In‑office: 4 days per week Schedule Initially 12 - 8 PM IST to align with EMEA engineers, train with mentors there and catch up with Americas colleagues Then normal India business hours

Responsibilities

Act as Level 2 support bridging the gap between the Service Desk and Platform Engineers for tools like ServiceNow, Datadog, and Jira. Responsibilities include triaging issues, documenting solutions, and leveraging AI to optimize service delivery and workflows.