Overview:
The Engineer, Identity & Access Management is a member of the Identity & Access Management Engineering team, which is a critical function of a larger Infrastructure Engineering organization. This role will focus on implementing, automating, and maintaining all identity and access management business platforms and services. This role will work alongside a team of engineers and architects as well as key development and quality assurance personnel. We are looking for a self-starter who can successfully work across multiple levels – with customers, teammates, vendors, and executive leadership. The Engineer – Identity & Access Management will possess a basic understanding of IT infrastructure and DevOps skills combined with the ability to execute technical solutions that meet the needs of our customers.

Responsibilities:

• Provides quality internal and external customer service surrounding the Company values.
• Contribute directly to the development, evaluation, and delivery of new and innovative IAM strategies.
• Install, maintain, and upgrade the systems and technologies that constitute the IAM applications used in support of datacenter and hosting customers.
• Work closely with other infrastructure engineering and development teams to maintain current environments, new implementations, as well as enhancement requests.
• Act as a technical escalation point within Infrastructure Engineering IAM for system or service issues.
• Research, design, implement, and support the hybrid on-prem and cloud Active Directory environment and Azure Active Directory/Entra ID.
• Maintain IAM policies, standards, procedures, and compliance control mappings.
• Perform regular assessments of IAM systems to identify and remediate weaknesses and reduce risk.
• Create documentation for supported environments, processes, technical training, and support procedures.
• Discover automation opportunities within existing manual identity life-cycle management processes and procedures.
• Provide additional support when necessary for lab infrastructure related to the support of test Platform systems.
• Drive efficient and effective resolution of production issues.
• Participates in an on-call rotation function to ensure 24/7 coverage of critical internal systems.
• Other duties as assigned.

Qualifications:

• 3+ years of progressive experience in Information Technology fields
• 1+ years in support and design role managing Windows and Active Directory
• 1+ years of experience in a virtualized environment (i.e. VMware, Xen, or Hyper-V)
• Excellent verbal, written, and interpersonal skills.
• Ability to prioritize and organize effectively.
• Ability to work on multiple projects simultaneously.
• Ability to work both independently and with others.
• Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines.

PREFERRED EXPERIENCE

• Experience with multi-tier system planning and implementation.
• Experience writing scripts using various languages: PowerShell, SaltStack, Ansible, Python (or other interpreted languages)
• Experience administering the following applications:
• Identity and Access Management: Active Directory, Azure AD/EntraID, CyberArk, One Identity Active Roles, MFA/2FA/DUO, LDAP, TACAC/TACACS+, Radius
• ITSM: ServiceNow

• Provides quality internal and external customer service surrounding the Company values.
• Contribute directly to the development, evaluation, and delivery of new and innovative IAM strategies.
• Install, maintain, and upgrade the systems and technologies that constitute the IAM applications used in support of datacenter and hosting customers.
• Work closely with other infrastructure engineering and development teams to maintain current environments, new implementations, as well as enhancement requests.
• Act as a technical escalation point within Infrastructure Engineering IAM for system or service issues.
• Research, design, implement, and support the hybrid on-prem and cloud Active Directory environment and Azure Active Directory/Entra ID.
• Maintain IAM policies, standards, procedures, and compliance control mappings.
• Perform regular assessments of IAM systems to identify and remediate weaknesses and reduce risk.
• Create documentation for supported environments, processes, technical training, and support procedures.
• Discover automation opportunities within existing manual identity life-cycle management processes and procedures.
• Provide additional support when necessary for lab infrastructure related to the support of test Platform systems.
• Drive efficient and effective resolution of production issues.
• Participates in an on-call rotation function to ensure 24/7 coverage of critical internal systems.
• Other duties as assigned