IT’S ABOUT BEING ONLY ONE CALL AWAY.

Are you described as someone with an inquisitive mind and an innovative personality? Are you never satisfied with good enough? Does solving complex problems and ensuring top-quality service excite you? If so, being an Engineer II - Voice with Frost could be for you.
At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

• Design and implement scalable voice communication systems, including VoIP, PBX, and related technologies
• Diagnose and resolve complex voice communication issues, providing expert-level support to end-users and IT staff
• Install, configure, and maintain voice infrastructure, services, and applications across the organization
• Analyze and monitor the telephone system networks to respond to, troubleshoot, and resolve complex telephone incidents such as user, contact center routing, and carrier circuits issues
• Collaborate with network engineers, IT security teams, and other stakeholders to integrate voice solutions with existing IT infrastructure
• Develop and maintain detailed documentation of voice system configurations, processes, and procedures
• Stay current with the latest voice communication technologies and trends
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes