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Engineer III, AWS Connect at Concentra

Addison, TX 75001, USA -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 25

Salary

0.0

Posted On

01 Apr, 25

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Python, Connectivity, Customer Service Skills, Strategic Thinking, Service Operations, Communication Skills, Java, Software Solutions, Webrtc, Continuous Improvement, Computer Science, Leadership Skills, Voip, Professional Manner, Time Management, Node.Js

Industry

Information Technology/IT

Description

Responsibilities

Architect and develop AWS Connect-based contact center solutions, ensuring scalability, security, and reliability.
Integrate AWS Connect with Lambda, DynamoDB, API Gateway, S3, SNS, SQS, and other AWS services.
Develop custom contact flows, real-time analytics, and AI-driven automation to enhance customer experience.
Lead a team of software engineers, providing technical guidance, mentorship, and code reviews.
Collaborate with business stakeholders, product managers, and UX teams to align technology with business needs.
Foster an Agile development environment, ensuring efficient sprint planning, execution, and continuous improvement.
Build and maintain integrations with CRM systems, third-party APIs, and enterprise applications.
Automate deployments and infrastructure provisioning using Terraform
Ensure seamless integration with AI/ML services for chatbots, speech analytics, and sentiment analysis.
Optimize AWS Connect performance through monitoring, logging, and real-time insights.
Maintain the operational integrity of AWS Connect solutions, directly impacting customer satisfaction and service delivery by ensuring that technical issues are resolved promptly.
Implement security best practices and ensure compliance with PCI-DSS, GDPR, and industry regulations.
Conduct risk assessments and incident response planning to ensure high system availability