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Engineer III, Sys Support at FUJIFILM Business Innovation

, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Workflow Solutions, Color Management, Digital Printing, Color Calibration, Adobe Illustrator, Adobe Photoshop, System Integration, Customer Training, Product Demonstration, Application Development, Technical Troubleshooting, Project Coordination, Graphic Communications

Industry

IT Services and IT Consulting

Description

Responsibilities * Provide pre & post sale support to customer install based with Graphic Communications products or software solutions. * Provide DFE and workflow solution training to customer. * Integration of FUJIFILM Business Innovation solution into the customer’s production environment. * Establish color workflow processes and policies for end-customers and account associates. * Troubleshoot DFE, digital color printing, color calibration/management, and print quality problems. * Educate and train the customer on file designing, preparing and producing quality color documents. * Facilitate the introduction and implementation of new color technology, Professional Services, and applications development. * Assist Specialist or sales personnel during customer engagement or product demonstration. * Support the sales personnel on the workflow proposal. * Assist in identification of potential volume building applications and services opportunities. * Weekly / Monthly status reporting for issues, account status and response time. * Planning concepts by studying relevant information and materials. * Preparing finished art by operating necessary equipment and software. Eg: Adobe Illustrator, Photoshop & etc. * Coordinating with internal teams, including marketing, in the design concept phase through completion of a project.

Responsibilities

Provide pre and post-sale technical support for graphic communication products, including workflow integration and color management. Facilitate customer training, troubleshoot technical issues, and assist sales personnel with product demonstrations and proposals.