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Engineer Intermediate Analyst at Citi

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Code Quality Service, Troubleshooting, Root Cause Analysis, Infrastructure Stability, Linux, Java, LDAP, Active Directory, Oracle, SQL Server, SaaS, Service Management, ServiceNow, AI Concepts, Problem Solving

Industry

Financial Services

Description

Support Management: Technical Support for Code Quality Service Platform (like SonarQube). Technical Support for Developer Pipeline integration with Code Quality Service. Troubleshoot technical issues and manage customer expectation. Reduce recurring issue using root cause analysis. Proactively monitor and manage infrastructure stability and performance. Must be a self-starter, effective listener & communicator, problem solver and team player. Minimum of 6 years of technical support experience. Strong understanding of Enterprise pipeline and technology stack and at least two years of hands-on experience. 4+ years of experience with Linux (shell/batch scripting & server management), Java, LDAP, Active Directory, Oracle/SQL Server database (SQL, backup & recovery). Good understanding of SaaS service and managing such service as an enterprise level consumer of vendor service. Experience with using Service Management software like ServiceNow and a good understanding of AI concepts Bachelor's Degree in Computer Science or a Related Field ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Systems & Engineering ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

The role involves providing technical support for a Code Quality Service Platform and managing developer pipeline integration. Responsibilities also include troubleshooting issues, monitoring infrastructure stability, and reducing recurring issues through root cause analysis.