Engineer, IT Helpdesk, India at ReSource Pro

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

28 Mar, 26

Salary

0.0

Posted On

28 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Ticket Management, Customer Service, Troubleshooting, Service Optimization, Project Management, Knowledge Sharing, Technical Support, Windows Server, Linux Server, Networking, IP Configuration, File Shares, DHCP, Domain Issues

Industry

Insurance

Description

UNLEASH YOUR BEST SELF JOIN. LEARN. ADVANCE. EARN YOUR PASSION FOR EXCELLENCE STARTS HERE!! Responsibility Area Description: 1 Ticket Operation Tickets Management Monitor and manage the IT ticketing system. Respond to support requests promptly in a customer‑focused manner. Troubleshoot and resolve issues; escalate when needed to maintain business continuity. 2 Areas Operation and Improvement Service Optimization Maintain and enhance areas such as software deployment, reporting, purchasing, etc., to improve service quality and system performance. 3 Project Participation & Management Project Support Lead or assist with Helpdesk‑related IT projects aimed at improving systems, processes, or infrastructure. 4 Team & Documentation Support Knowledge Sharing Guide Helpdesk Assistants with technical escalations. Document resolutions and suggest procedural improvements. 5 Server & Network Support Infrastructure Support Provide basic Windows/Linux server and networking support (such as IP configuration, file shares, DHCP, domain issues)—with at least 40% of time devoted to these tasks. If you have the willingness to learn and develop your skills, we have the right job for you. Let’s make a deal! Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! For any organization, its core capabilities are distinct and not easily replicated by its competitors. This video features 9 executives of ReSource Pro from the United States, China and India delivering a brief overview of our company's core competencies. Please enjoy the following video and learn about our core business advantages: Our core capabilities in business process management, strategic advisory services, management and organic growth consulting, training, and compliance solutions provide a strong foundation to assist and deliver great value to our client, and all this helps us seize new opportunities in the insurance market. We are located in the North Bangalore, conveniently located at Karle Town center near Manyata Tech Park. We have a New York designed modern office, where we enjoy comfortable amenities, hold team activities and refresh ourselves to work with passion for excellence. We look forward to welcoming you to our office. If you have any questions or need further directions, please don't hesitate to contact us. ReSource Pro is an insurance-focused business solutions company that integrates people, process, technology, and data analytics. Over 1,000 carriers, brokers, and MGAs rely on ReSource Pro to execute strategies that improve profitability, accelerate growth, deliver improved claim outcomes, and enhance client and employee experience. With more than 6,000 employees globally, ReSource Pro provides business process management, strategic advisory services, management and organic growth consulting, training, and compliance solutions around the clock. ReSource Pro has been listed as one of the Inc. 5000 Fastest Growing Private Companies annually since 2009 and has consistently achieved a +96% client retention rate for over a decade. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Responsibilities

The engineer will manage the IT ticketing system, respond to support requests, and troubleshoot issues. They will also participate in service optimization and assist with Helpdesk-related IT projects.