A Sherpa goes the world over to provide great experiences for their clients! We are hiring engineers to meet our company growth. Every day we have more clients asking MySherpa to join their expedition. We are seeking the best.
In short, this position is the keystone of our customer service and an integral part of the client’s steady, successful journey to the top. Are you the type of person who is always helping to other solve their technology problems and take ownership until the issues are fixed correctly? If so, then you, could be the right person to step up into this position.
MySherpa is a multi-
award-winning
IT managed services provider in the Delaware / Philadelphia region. We started in 2001 and are recognized by the Delaware State Chamber as a Business Superstar; and by our industry peers, including MSP Mentor, as one of the top 100 managed service providers in the world.
A successful candidate will thrive in My Sherpa’s fast-paced, unique environment, and will have the opportunity to make significant contributions to the company’s continued growth.
We offer generous compensation for goal achievement. Compensation
is
based on qualifications and proven experience. We also include full benefits including 401K, health, dental,
long- and short-term
lif
insurance, paid vacation and more.
R
esponsibilities:
We will train you to understand our processes and procedures to be successful in the Engineer Sherpa – Level II
I
. You bring the traits and skills, and we will train you on the processes and systems for peak success.

MUST-HAVE HARD SKILLS:

• Advanced business communication

  Administer

• Active Directory, Azure AD, O365, Network security product

  Enterprise

• network troubleshooting (switches, routers, IP addressing, Firewalls, Commercial ISP routing)

  Server Hardware
  (hardware upgrades, Firmware and driver updates, Remote
  a
  ccess
  c
  ontrol

  troubleshooting

• )

Advanced computer troubleshooting

• (Internet browsers, domain infrastructure, peripheral connectivity, hardware maintenance)

  Advanced

  knowledge in Microsoft Office suite

• and cloud implementations

  Public DNS and Public
  c
  ertificate

  a

• dministration

• Advanced Hardware and software deployment skills
• Research, design & implement new IT infrastructure while maintaining & supporting existing client infrastructure

Coordinate,

i

• mplement, & adjust projects to deliver expected outcomes

• Liaison with Business Development & Client Stakeholder

MUST-HAVE SOFT SKILLS:

• Independent worker

• High attention to detail

• Problem solver

• Active listener

  Writes

  clearly and informatively

• using proper grammar

• Clear communicator

• Meet established deadlines

MINIMUM QUALIFICATIONS

• Background in business technology

  5+
  years related experience and/or
  training,
  or equivalent combination of education and experience.

• 
  Required One or more of the following industry standard certifications: CCNA, CompTIA A+, CompTIA Network +, CompTIA Security+, MCP, MCSA, MCTS , AZ-900, MS-900, MD-101 , AZ-104
• 
  
  
  
• Reliable transportation with ability to transport equipment 50 mile radius of Wilmington, DEAbility to lift 40+ lbs.

PREFERRED QUALIFICATIONS/CERTIFICATIONS

• Bachelor’s degree (B.A.) from four-year college or university
• Fundamentals of ConnectWise Manage or similar ticketing system
• Additional industry standard qualifications
• Office 365 configuration and administration
  Azure configuration and administration
• 
  I
  f you’re ready for a career-accelerating position, please email CAREERS@MYSHERPA.COM your resume and cover letter and include your top three reasons you would be a fit for this position!
  Please, no recruiters.

Please refer the Job description for details