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Engineer - Managed Services at Axiata Digital Labs
Colombo, Western Province, Sri Lanka -
Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

0.0

Posted On

27 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Monitoring, Troubleshooting, Incident Management, Customer Communication, Escalation Procedures, Knowledge Management, Analytical Skills, Decision Making, Client Management, Linux, Unix, Windows, Scripting, Databases, Programming, IT Networking, Web Services

Industry

IT Services and IT Consulting

Description
Key Responsibilities Monitoring and Tracking application/platforms/system for issues through to resolution, within agreed time limits Identifying system issues and troubleshooting and provide solutions to resolve system issues and cater service request Maintain and work on SMT or similar way to maintain incident/problem/CR/SR and other artifacts Perform day-today technical operational tasks as regular jobs and actions Incident and service request related customer communication Following standard procedures for proper escalation of unresolved issues to the appropriate internal/external teams Maintain knowledge repositories (SOP, WI, KB Articles, whitepapers etc) and deliver knowledge share sessions Person Specifications Bachelor's Degree in Information Technology, Computer Science or equivalent Experience in working on 24x7 rosters Identify and raised Risks and Dependencies Good analytical skills and decision making Excellent communication skills and team work Good client management and end-user handling experience Experience in Linux/Unix or Windows environments (OS and commands) Experience in scripting (shell scripting, PowerShell, pearl, python, etc.) Experience with Databases (MySQL, postgresql, MSSQL etc.) Experience in at least one programming language Understanding on IT network and webservices
Responsibilities
The engineer will monitor and track applications, platforms, and systems for issues until resolution. They will also identify system issues, troubleshoot, and provide solutions while maintaining incident and service request communication.