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Engineer (Network) at BlackBox

Lucknow, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

0.0

Posted On

30 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Avaya Communication Manager, Avaya System & Session Manager, Avaya Application Enablement Services, Avaya Call Management System, Avaya Media Gateways, Avaya Soft Clients, Avaya Hard Phones, Avaya Call Recorders, Tier 1-2 Support, Troubleshooting, Project Management, Telecom Support, Software Installations, VoIP Principles, Contact Center Products

Industry

IT Services and IT Consulting

Description

Primary Roles & Responsibilities Hiring Voice Engineer Work Location: Lucknow - UP State - as resident engineer - Under Gurgaon office Qualified candidates will have hands on experience with: · Avaya Communication Manager · Avaya System & Session Manager · Avaya Application Enablement Services · Avaya Call Management System · Avaya Media Gateways · Avaya Soft Clients (One-x, Avaya Agent For Desktop, Equinox & Workplace) · Avaya Hard Phones (16xx, 96xx, J Series, K Series & B Series) · Avaya, Nice or Verint Call Recorders Candidate must have experience with listed skills: · Providing Tier 1-2 support for enterprise Avaya network · Managing complex voice projects across all teams · Troubleshooting and problem identification · Working w/ equipment vendors and telecom providers to resolve issue · Monitoring and resolving service requests based on SLAs · Communications skills across many concurrent deployment teams/management · Knows data & VoIP principles supporting converged voice/data network environment · Working knowledge of supporting telephony contact center products The candidate will be expected to · Support & maintain current telecom systems and services in enterprise network · Provide advanced telecom support & admin · Perform software installations, Upgrades, Maintenance & Patching · Support beyond moves, adds & changes · Take lead in updating customer on regular basis and avoid escalations. Education / Experience Requirement Education: Diploma /Graduate . Experience 4+ years of relevant SI Solutions experience from IT&T Industry background Supervisory Responsibility This position has no direct reports.

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Responsibilities

The candidate will support and maintain current telecom systems and services in the enterprise network while providing advanced telecom support and administration. They will also perform software installations, upgrades, maintenance, and patching.