Engineer (NOC) at AIS

Bangkok, Bangkok, Thailand -

Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

0.0

Posted On

01 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

System Monitoring, Network Infrastructure, Troubleshooting, Triage, Ticketing Systems, ITSM Tools, Backup Tools, DR Tools, Incident Management, Cloud Computing

Industry

Telecommunications

Description

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. We are looking for potential candidates who are eager to learn and grow to join our young talent team. Job Posting Location Bangkok Job Summary Monitor system and network infrastructure use various tools to ensure optimal performance. Troubleshoot and triage technical issues within defined areas. Track and document incidents and resolutions through a ticketing system. Perform routine operational tasks and activity checks. Escalate complex issues to management, IT teams, third parties, or vendors as appropriate. Job Description Monitor systems. Using diversified tools to monitor the performance and capability of computer systems. Troubleshoot problems. Working to triage or troubleshoot the issues within their defined areas. Track issues. Tracking and documenting all defects and resolutions in detail through a designated ticketing system. Execute some operation routine task or activity check Report incidents. Escalating complicated issues to management, other IT resources, third parties and/or vendors, as appropriate. Qualifications Minimum 0-3 years of network operation center or support service. BS degree in Information Technology, Computer Science, or equivalent. Knowledge of computer systems, cloud, network, and business impact of events and symptoms. Experienced in monitoring tools, ITSM tools, backup, and DR tools. Knowledge of service subject matter and business processes. Knowledge of incident models, diagnostic tools, methods. Be able to work on shifts 24x7. Recruiter Kanchisar Dunmai (กัญญ์ชิสา ดันไหม) AIS is transforming from “Telecom Service Provider” into “Digital Life Service Provider” offering innovative services for customers’ daily life. We realize that people are the most important factor to drive sustainable growth of the company. We always strive to develop and create growing opportunity for our people by offering challenging work according to individual’s talent. As we are adapting ourselves to rapidly changing environment, our people will have opportunity to work in various challenging projects. Our culture emphasizes teamwork and meritocracy as we believe that people are the most important factor behind our success.

Responsibilities

Monitor system and network infrastructure using various tools to ensure optimal performance and stability. Troubleshoot technical issues, document resolutions in a ticketing system, and escalate complex problems to management or vendors.