AIMS (AIRPLANE INFORMATION MANAGEMENT SYSTEM)

• Act as administrator for AIMS
• Report incidents/bugs communicated by business to Aims via Aims JIRA
• Test new patches (bugfixes/new functionalities and modules/CVcustomizations)
• User creation and access rights
• Crew Planning module: maintenance of crew schedule codes and of rules and regulations (EASA/collective work agreement), eCrew (mobile) application, vacation module
• Quality and Compliance Monitoring module: IQSMS reports for EASA delayed reporting system and other Aims related ASRs
• HR: AIMS to SAP interface implementation for automated creation and update of crew data
• User management

ESSENTIAL REQUIREMENTS FOR THE POSITION:

• Master’s degree in IT or a relevant/related field.
• 5 years of experience working in supporting application services and processes and/or experience working as a Product Owner.
• Support of aviation/flight operations applications will be considered as a strong asset.
• Experience in the airline industry, it’s processes and challenges will be considered as an advantage.
• Technology oriented with in depth understanding of functional support.
• Able to coordinate activity of the team and to align priorities and planning with technical team.
• Excellent problem-solving and analytical skills.
• Ability to educate technical and non-technical audiences on various topics.
• Effective verbal and written communication skills in English. Any other language (e.g. German, French) will be considered as an advantage.
• Coding experience would be considered as an advantage.

We are looking for a Specialist to join the Flight Operations Product Support Team in the Cargolux (CV) IT department.

• Overseeing upgrades and maintenance of software applications related to our flight applications in order to streamline business processes.
• Providing software application support under the supervision of the Senior Engineer.
• Performing analysis on software application functionality and suggesting improvements.
• Documenting processes and monitoring application performance.
• Work closely with IT Integration, IT Operations and IT Architecture team on upgrade project and major release management.
• Establishing the root causes of application errors, and escalating serious concerns to management and providers.
• Be a business partner interface for functional evolution analysis, gathering requirements and follow up actions and timeline.

The position holder will be responsible for the following products: