Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Engineer Sr Analyst - C12 - BELFAST at Citi

, Northern Ireland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Build Service, Pipeline Integration, Troubleshooting, Root Cause Analysis, Infrastructure Stability, Linux, Java, LDAP, Active Directory, Oracle, SQL Server, SaaS, Service Management, ServiceNow, AI Concepts

Industry

Financial Services

Description

Support Management: Technical Support for Build and Pipeline Service (like Jenkins, GitHub SaaS). Technical Support for Developer Pipeline integration with Build service. Troubleshoot technical issues and manage customer expectation. Reduce recurring issue using root cause analysis. Proactively monitor and manage infrastructure stability and performance. Must be a self-starter, effective listener & communicator, problem solver and team player. Minimum of 6 years of technical support experience. Strong understanding of Enterprise pipeline and technology stack and at least two years of hands-on experience. 4+ years of experience with Linux (shell/batch scripting & server management), Java, LDAP, Active Directory, Oracle/SQL Server database (SQL, backup & recovery). Good understanding of SaaS service and managing such service as an enterprise level consumer of vendor service. Experience with using Service Management software like ServiceNow and a good understanding of AI concepts Bachelor's Degree in Computer Science or a Related Field ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Systems & Engineering ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

Support management by providing technical support for build and pipeline services. Proactively monitor and manage infrastructure stability and performance while troubleshooting technical issues.