The Technical Systems Engineer supports theatre operations in delivering a premium Sight & Sound experience by providing technical support, quality assurance, and oversight of all systems and services related to presentations. This role ensures that Sight & Sound systems are maintained, procedures are followed, and equipment is in good repair, ensuring a consistent and exceptional guest experience while providing theatre operations with excellent customer service.
This position is based remotely out of the San Francisco market and is not eligible for relocation.

JOB DESCRIPTION

Do you speak in movie quotes? Have a movie moment that changed your life? If you love all things movies, you may be a perfect fit for our team!
AMC has propelled industry innovation since 1920, and we continue to innovate by delivering premium sight and sound, new and improved food and beverage options, and diverse content in our state-of-the-art theatres.

What you will be doing:

• Provide customer service focused technical and operational support to theatre management for all aspects of the Sight & Sound experience.
• Provide feedback and advice to theatre management concerning the overall state of Sight & Sound presentations and operational processes.
• Execute assigned capital projects within scope and budget.
• Complete administrative tasks and responsibilities accurately and on time.
• Partner with the Theatre Operations Center (TOC) to document and maintain field and remote knowledge and processes.
• Educate and mentor field resources on best practices for Sight & Sound systems.
• Maintain effective communication with General Managers, managers, and booth associates to support operational excellence

What we need from you:

• 2+ years’ experience operating and/or supporting digital cinema systems.
• Available to travel within the market daily and outside the market up to 25%, often on short notice and outside standard business hours/days.
• Proven ability to independently troubleshoot and resolve projection and audio equipment failures.
• Proven ability to maintain established routine equipment maintenance schedules.
• Ability to effectively manage vendor relationships and services.
• Comprehension of electrical, projection, and sound principles and theories, along with advanced working knowledge of associated supporting infrastructures.

What we also value (preferred):

• Completion of certificate programs for computer hardware and software training.
• Completion of certificate program training to fulfill digital projection warranty requirements.
• Knowledge of technical standards, practices, and presentation requirements in the motion picture and digital cinema industries.
• Expertise in key digital cinema components, including projection, audio, and media servers, from operational and troubleshooting perspectives.
• Intermediate knowledge of computer hardware, network configurations, Windows operating systems, and productivity software.
• Proficiency in operating diagnostic equipment such as RMS industrial multi-meters, real-time audio analyzers, luminance meters, and proprietary software.

AMC team members enjoy a very competitive benefits package including a hybrid (remote/in-office) schedule for most positions, accrued vacation/absentee time, medical/dental/vision coverage, 401(k) match, an open and casual work environment equipped with Coca-Cola Freestyle machines, half off eats and drinks at the theatre, and most importantly for us movie people…FREE movies at any of our theatres nationwide!
AMC’s company culture is focused on innovation and diversity to ensure that we provide the latest and greatest experience for our guests and associates. We lead by example in doing what is right and take responsibility for our own results and our company’s success. Our open work environment promotes teamwork and unscripted conversations, resulting in fast solutions and therefore, better outcomes.
We appreciate your interest in AMC and look forward to seeing you at the movies!
AMC and its subsidiaries are committed to equal employment opportunity and complies with all applicable federal, state, and local employment laws. AMC strictly prohibits and does not tolerate discrimination and will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, military status, veteran status, genetic information, or any other reason prohibited by applicable federal, state, or local law, regulation, or ordinance. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, promotion, discipline, compensation, benefits, and termination of employment.

MINIMUM JOB REQUIREMENTS

• 2+ years’ experience operating and/or supporting digital cinema systems.
• Available to travel within the market daily and outside the market up to 25%, often on short notice and outside standard business hours/days.
• Proven ability to independently troubleshoot and resolve projection and audio equipment failures.

• Provide customer service focused technical and operational support to theatre management for all aspects of the Sight & Sound experience.
• Provide feedback and advice to theatre management concerning the overall state of Sight & Sound presentations and operational processes.
• Execute assigned capital projects within scope and budget.
• Complete administrative tasks and responsibilities accurately and on time.
• Partner with the Theatre Operations Center (TOC) to document and maintain field and remote knowledge and processes.
• Educate and mentor field resources on best practices for Sight & Sound systems.
• Maintain effective communication with General Managers, managers, and booth associates to support operational excellenc