We are currently recruiting for an Engineering & Service Manager to join the Digital Technology & Change Leadership Team in our Solihull office on a hybrid basis. As an Engineering & Service Manager at nPower Business Solutions (nBS), you will have the opportunity to shape and enhance our Product led DevOps model. Your role will involve overseeing the delivery of top-notch IT engineering and operational services, ensuring seamless product development, deployment, and IT Service. We are currently undergoing a transition and actively seeking individuals who can support us during this period. These leadership positions will play a crucial role in shaping our new operating model, which is focused on adopting a product-oriented approach. nPower Business Solutions (nBS) is the E.ON Industrial and Commercial (I&C) sector of EON, a leading entity in the energy retail industry. With a revenue of £7 billion, nBS serves around 30,000 customers and 250,000 meter points, aspiring to become the top B2B energy supplier in the UK.

WHAT WE NEED FROM YOU

• Proven experience leading engineering and operational teams in complex IT environments.
• Strong knowledge of DevOps practices, IT service management frameworks, and operational excellence.
• Expertise in managing infrastructure and external partners to maintain service quality.
• Strong leadership and stakeholder management skills with an analytical mindset.
• Understanding of Agile methodologies and scaling across multiple product teams.

DESIRABLE SKILLS:

• Knowledge of cloud platforms (Azure, AWS, GCP) and containerisation tools (Kubernetes, Docker).
• Familiarity with integration platforms, API management tools, and hybrid environments.
• Certifications in ITIL, DevOps Leaders, AWS Certified, or related fields are a plus.

HERE’S WHAT YOU NEED TO KNOW

• Award-Winning Benefits: Our market-leading benefits package includes 26 days of holiday plus bank holidays, a generous pension scheme, life cover, bonus opportunities, and access to 20 flexible benefits with tax and/or NI savings. Recognised with the Personnel Today Reward, Recognition and Benefits Award 2022, our benefits truly stand out.
• Recognised for Family-Friendly and Hybrid Policies: In 2024, we earned Double Recognition at the Personnel Today Awards for our exceptional family-friendly and hybrid working initiatives. Let’s discuss how we can work together flexibly.
• Inclusive Employer: As the only energy company in the Inclusive Top 50 UK Employers (currently ranked 8th), we’re committed to equal opportunities, diversity, and fairness for everyone.
• Support for Disabled Applicants: As a Disability Confident Employer, we guarantee an interview for all disabled candidates who meet the minimum role criteria.
• Development Opportunities: With inclusive talent networks, learning resources, and skill-building programs, your career growth is a priority.

ABOUT US

E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.

• Lead engineering and service management functions in alignment with organizational goals and product strategies.
• A member of the Digital Technology & Change Senior Leadership Team.
• Drive DevOps practices, including CI/CD pipelines, automation, and integration of new technologies.
• Manage infrastructure services for scalability, reliability, and performance.
• Collaborate with IT Product Leads to align engineering and service delivery with product goals.
• Accountable for the delivery of operational services, including incident management, problem resolution and SLA adherence.
• Establish and monitor KPIs for engineering and service performance, driving continuous improvement.
• Build and mentor a high-performing team of engineers and service managers.