Engineering Communications Specialist at Cardinal Scale Manufacturing Co

Webb City, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Excellent Communication Skills, Critical Listening Skills, Analytical Skills, Reading Comprehension, Customer Service Skills, CAD Drafting Experience, MS Word Proficiency, MS Excel Proficiency

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Summary/Objective The Engineering Communications Specialist (ECS) is the liaison between customers, sales, and the engineering department. The outside facing role of the position will field customer calls to engineering and will provide answers verbally and in writing. In addition, the ECS will provide drawings and aide in trouble shooting and identifying customer needs. The inside facing role communicates customer issues to get resolution on issues requiring engineering involvement and provides support to other in-house departments on engineering issues. The ECS works closely with the Director of Engineering to establish pricing and specifications for customized products. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Field outside engineering related calls and provide solutions or needed documents. * Aid in trouble shooting engineering related field issues on hardware and software. * Determine customer needs to facilitate accurate quotes. * Support the Parts Department on engineering related issues. * Aid in dealer scale installations as needed. * Interact with Engineering and R&D personnel to develop solutions for customer needs or issues. * Develop pricing for customized products. * Defines and specifies product customizations to fit the end customer’s needs. Competencies * Excellent communication skills * Critical listening skills * Analytical skills * Reading comprehension * Customer service skills Required Education and Experience * CAD drafting experience * Excellent written and verbal communication skills * Ability to think analytically and provide creative solutions * MS Word and Excel proficiency Preferred Education and Experience * Bachelor’s Degree in a technical field * Working knowledge of Solid Works * Experience in manufacturing * Experience in customer service Benefits * Benefits for full-time employees include Paid Time Off, medical, dental, vision, life & disability insurance, 401k matching, Employee Referral Program, and Employee Assistance Program Position Type/Expected Hours of Work This is a full-time position. Hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. 40 hours per week. Overtime may be required based on business needs.

Responsibilities

The Engineering Communications Specialist serves as a liaison between customers, sales, and the engineering department, fielding customer calls and providing solutions. They also support engineering-related issues and assist in developing customized product pricing and specifications.