JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

QUALIFICATIONS AND EXPERIENCE

• Extensive experience in facilities management or property services, with proven leadership in managing large accounts
• Strong commercial acumen with track record of P&L management
• Experience in stakeholder management at senior/executive level
• Relevant industry qualifications (e.g., BIFM, IWFM, RICS)
• Proven ability to lead and develop teams in a multi-site environment
• Excellent communication, negotiation, and presentation skills

LOCATION:

On-site –London, GBR
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call + 44 ( 0 ) 20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

ROLE OVERVIEW

The Divisional Director oversees the strategic direction, operational delivery, and financial performance of the account for Integral UK, ensuring exceptional client service and sustainable business growth.

KEY RESPONSIBILITIES

• Provide strategic leadership across the account, aligning with both Integral UK’s business objectives and client expectations
• Manage client relationships at senior level, serving as the primary point of contact for escalated issues
• Oversee operational delivery across multiple sites/regions, ensuring compliance with SLAs and KPIs
• Lead and develop a high-performing team of operational managers and support staff (circa 250)
• Drive financial performance including P&L responsibility, budget management, and revenue growth
• Implement continuous improvement initiatives to enhance service delivery and operational efficiency
• Ensure compliance with health and safety regulations, quality standards, and industry best practices
• Identify and pursue new business opportunities within existing client relationships
• Collaborate with other divisions and support functions within Integral UK