JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Divisional Director
London / Midlands
Role Overview
The Divisional Director oversees the strategic direction, operational delivery, and financial performance of the account for Integral UK, ensuring exceptional client service and sustainable business growth.
Key Responsibilities
Provide strategic leadership across the account, aligning with both Integral UK’s business objectives and client expectations
Manage client relationships at senior level, serving as the primary point of contact for escalated issues
Oversee operational delivery across multiple sites/regions, ensuring compliance with SLAs and KPIs
Lead and develop a high-performing team of operational managers and support staff (circa 250)
Drive financial performance including P&L responsibility, budget management, and revenue growth
Implement continuous improvement initiatives to enhance service delivery and operational efficiency
Ensure compliance with health and safety regulations, quality standards, and industry best practices
Identify and pursue new business opportunities within existing client relationships
Collaborate with other divisions and support functions within Integral UK
Qualifications and Experience
Extensive experience in facilities management or property services, with proven leadership in managing large accounts
Strong commercial acumen with track record of P&L management
Experience in stakeholder management at senior/executive level
Relevant industry qualifications (e.g., BIFM, IWFM, RICS)
Proven ability to lead and develop teams in a multi-site environment
Excellent communication, negotiation, and presentation skills
Additional Information
The role may require travel to various client sites across the UK

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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together

Please refer the Job description for details