YOUR MISSION:

As an Engineering Manager - Agent Builder Experience (f/m/d) at Parloa, you’ll lead a team of talented software engineers on a mission to deliver cutting-edge agent builder tooling. Together with Product Management, you will shape the vision for our co-pilot functionality and insights-driven agent optimization journey, fostering a culture of speed, collaboration, and technical excellence.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Grow and lead a team of 5-7 backend/full stack engineers, sustaining a culture of speed, collaboration, and technical excellence
• Empower your team to deliver enterprise-grade software in close collaboration with other functional teams (e.g. applied science, frontend engineering)
• Raise the bar in terms of operational excellence (e.g. security, scalability, reliability)
• Develop your reports via effective feedback and provide them with growth opportunities
• Improve the operational efficiency of our engineering organization by contributing to cross-team leadership initiatives