YOUR MISSION

As Engineering Manager - Analytics (f/m/d)* at Parloa, you will lead a high-performing team of analytics engineers and product analysts, driving a culture of speed, collaboration, and technical excellence. Your mission is to empower cross-functional teams to build enterprise-grade data solutions, establish best practices for data quality and governance, and foster a self-serve insights culture. Establishing an embedded analytics team and championing a data mesh approach, you will enable customer-facing data impact and data-driven decision-making at scale. Your team will empower customers and internal teams to optimize the performance of our customers’ AI Agents.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Grow and lead a team of 5-7 analytics engineers and product analysts, sustaining a culture of speed, collaboration, and technical excellence
• Empower your team to deliver customer-facing enterprise-grade data solutions in close collaboration with cross-functional product teams
• Establish an embedded team setup for your analytics engineers and product analysts
• Closely work with our Data & Analytics platform team to establish best practices for data quality, compliance, transformation pipelines, and data serving
• Together with the Data & Analytics platform team, establish a data mesh and empower data producers to take ownership of data quality and data products
• Establish a self-serve insights culture for internal decision intelligence
• Develop your reports via effective feedback and provide them with growth opportunities
  Our Tech stack (Data): Azure Databricks, DeltaLiveTables, Unity Catalog, Python, SQL, Preset Microsoft Azure, Kubernetes, Terraform, Docker, MongoDB, MySQL, Redis, Eventhubs (Kafka), OpenAI, PostHog and new tools we are currently exploring.