Engineering Manager, Core Voice Platform at Vonage

, , -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Voice Operations, SIP Signaling, Call Flows, Voice Troubleshooting, SBCs, Policy Servers, Cloud Platforms, Voice Security, Technical Leadership, Communication, Cross-Functional Collaboration, Automation, Monitoring, Performance Improvements, Incident Management, DevOps

Industry

IT Services and IT Consulting

Description

Join Vonage and help us innovate cloud communications for businesses worldwide! About the Role We are looking for an experienced Core Voice Manager to lead a world-class team responsible for maintaining and evolving our enterprise voice infrastructure. This role involves overseeing global operations, managing on-call support rotations, and ensuring exceptional call quality and reliability across all voice platforms. This position is ideal for a professional who thrives at the intersection of voice technology, operations, and innovation. What You’ll Do Lead and mentor a global voice operations team focused on reliability, performance, and scalability. Manage daily operations, including incident response and on-call coordination. Configure, maintain, and troubleshoot SBCs, policy servers, and other voice infrastructure components. Analyze SIP signaling and call flows to identify issues and implement fixes. Collaborate with cross-functional partners (Network, Cloud, Security, Engineering) to deliver end-to-end voice solutions. Partner with vendors like Ribbon for advanced troubleshooting, upgrades, and platform enhancements. Strengthen our voice systems with automation, monitoring, and proactive performance improvements. Ensure all systems align with cloud and enterprise security best practices. What You’ll Bring 12+ years of experience managing large-scale voice operations or DevOps teams. Deep knowledge of SIP stack, call flows, and voice troubleshooting. Hands-on experience with SBCs and policy servers—strong preference for Ribbon platform experience. Proven background in on-call operations and incident management. Solid understanding of cloud platforms (AWS or Azure). Familiarity with voice security practices and compliance frameworks. Strong technical leadership, communication, and cross-functional collaboration skills. Nice to Have Experience automating voice operations or implementing CI/CD pipelines. Familiarity with observability tools (Grafana). What's in it for you Helping others can only be achieved with the right people and the right resources. That’s why we’ve created a workplace culture that is supportive, encouraging and progressive. We think about the future as much as we think about the present. That’s why we offer our people a competitive salary and flexibility where they need it, plus: Work in a cloud environment Small domain teams High level of end-to-end ownership Possibility to influence technical stack Time for prototyping and research Unlimited paid vacation Annual bonus (TBO) There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Responsibilities

Lead and mentor a global voice operations team while managing daily operations and incident response. Collaborate with cross-functional partners to deliver end-to-end voice solutions and strengthen voice systems through automation and monitoring.