Start Date
Immediate
Expiry Date
11 May, 25
Salary
0.0
Posted On
11 Feb, 25
Experience
0 year(s) or above
Remote Job
No
Telecommute
No
Sponsor Visa
No
Skills
It, Operational Efficiency, Customer Experience, Career Development, Engineers, Operational Excellence, Salesforce, Stakeholder Management, Collaboration, Customer Centric Solutions, Decision Making, Strategic Initiatives, Team Management, Microservices
Industry
Outsourcing/Offshoring
THE ROLE & THE TEAM
The Engineering Manager leads a cross-fucntional team of frontend, backend, Salesforce, and applied scientists focused on Zalando’s customer-facing self-help products. These products are critical to Zalando’s success, serving 50 million customers across 25 European markets. The team’s primary goal is to increase self-service capabilities and automation, empowering customers to resolve issues independently and efficiently handling millions of monthly queries. Success is measured by improved self-service rates, reduced contact volume, and increased customer satisfaction. The role involves collaborating with Product, Project Management, and process teams to build intuitive user interfaces and seamless customer journeys. The team works on high-scale consumer applications, driving innovation in AI and automation, and benefits from Zalando’s large engineering community and culture of personal development. The impact of this team’s work is highly visible to Zalando’s executive leadership.
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
An Engineering Manager in this Customer Care product environment leads a team of 6-8 engineers with diverse skillsets (frontend, backend, Salesforce, and applied science). Reporting to the Head of Engineering, this role requires strong technical leadership to build scalable and reliable solutions. Key responsibilities include: