ABOUT US

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We’re driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.
Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.
Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.
At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.
Learn more at www.ada.cx.

As an Engineering Manager overseeing Ada’s DevOps and Infrastructure team, you will lead a group of 6-8 talented engineers who build and operate the foundation that keeps Ada’s platform reliable, secure, and scalable. Your team enables product engineers to move quickly and confidently by providing world-class infrastructure, observability, automation, and developer productivity tooling, ensuring Ada continues to deliver exceptional AI-powered customer support at scale.
You’ll collaborate with product, design, and engineering teams to deliver reliable systems and developer platforms, while fostering a high-performing engineering culture built on accountability, growth, and continuous improvement.