WHO WE ARE

At InMoment, we #OwnTheMomentsThatMatter. We believe every moment offers a new opportunity to make an impact. In every interaction, whether it is personal or professional, we are intentional and we take deliberate action to make the lives of our families, teammates, clients, and community better. As you join InMoment and its brands (ReviewTrackers, Lexalytics, and Wootric) you join an industry-leading company who is dedicated to improving experiences and helping businesses take actions through an integrated CX approach:

• Integrating the voice of the customer wherever they are in their journey (taking surveys, on social media or leaving reviews, calling the contact center).
• Integrating CX technology to prioritize action and inform business decisions—through self-serve or strategic advisors.
• Integrating an AI powered approach to eliminating data silos and leveraging intelligence.

Ultimately, we are the best at helping our clients achieve better business results and Experience Improvement (XI) with the best-in-class CX analytics & action solutions.

• Collaborate with product managers, designers, and other departments to ensure alignment between engineering and business objectives.
• Lead a team of engineers in designing, developing, and maintaining software applications and systems.
• Manage the day-to-day activities of the engineering team, ensuring that project milestones are met and goals are achieved.
• Foster a collaborative and inclusive team culture, promoting innovation, knowledge sharing, and continuous learning.
• Provide technical leadership and mentorship to team members, helping them grow in their careers and achieve their potential.
• Ensure that engineering best practices, including coding standards, testing, and documentation, are followed across the team.
• Oversee the implementation of the architecture and design of software systems, ensuring scalability, performance, and security.
• Monitor team performance, providing regular feedback and conducting performance evaluations to guide development and improvement.
• Resolve technical challenges and make decisions to overcome obstacles that may arise during the software development lifecycle.
• Help define the team’s long-term strategy and technical roadmap, ensuring alignment with business goals and client needs.