YOUR DAILY ADVENTURES WILL INCLUDE:

• Team Performance & Delivery: Within the frame of quarterly goals and company strategy, lead the team in delivering high-quality, scalable software solutions. Focus on continuously improving engineering processes to ensure predictable, timely delivery while managing team capacity and focus. You inspire innovation to disrupt incumbents.
• People Development: Provide coaching, mentoring, and continuous feedback to team members. Identify development areas and growth opportunities to support individual career paths and enhance team competence in building innovative customer and driver support solutions. You get to build a team from the ground up.
• Technical Ownership: In collaboration with Staff Engineers and Principals, lead technical decision-making for the support systems. Ensure high standards of quality, reliability, maintainability, and observability in all solutions, particularly the large-scale systems handling customer and driver interactions.
• Strategic Execution: Translate product and tech strategy into actionable team plans. Align team activities with business priorities, ensuring efficient execution and adapting plans as needed.
• Stakeholder Collaboration: Act as the main engineering counterpart to Product Managers and Designers. Build strong relationships to ensure transparency, challenge product decisions where needed, and jointly maximize business impact by providing world-class support technology.
• Culture & Team Building: Foster a team culture based on trust, psychological safety, collaboration, and feedback. Ensure diverse perspectives are heard, encourage curiosity, and build a resilient and motivated team.
• Operational Excellence & Incident Management: Own incident response processes for support technology. Ensure alerting and monitoring are in place, bugs are addressed quickly, and technical debt is managed proactively to support long-term sustainability and reliability of the critical customer and driver support infrastructure.
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Our Techstack: Java | Kotlin | AWS | Docker | Git | Kafka | ElasticSearch & more

TO BE SUCCESSFUL IN THIS ROLE:

• Level of Education: Bachelor's degree (preferably in Computer Science or a related technical field).
• Level of relevant working experience: Minimum 8 years in software engineering roles, and at least 2 years in a leadership or management position.
• Deep understanding of the software development lifecycle and best practices.
• Experience with scaling zero to one products
• Strong leadership, coaching, and people development skills.
• Delivery/project management and agile methodology fluency.
• Excellent communication and stakeholder management skills.
• Growth mindset, data-driven decision-making, and bias for action.