ABOUT THE COMPANY:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment

KEY RESPONSIBILITIES:

We are currently recruiting for a Service Delivery Manager - to join our passionate and driven Technical Mobile Team

• Responsible for the day-to-day management and supervision of the mobile engineering team to ensure your team carries out all planned maintenance to all building plants, equipment and systems to meet and exceed expectations and agreed service level agreements and operational performance of contracts within the designated region.
• Account management and client relationship management of a select number of contracts within your region.
• Ensuring an efficient and high standard of delivery of services within contractual KPIs through your regional mobile engineering team. Managing coordination with the helpdesk and fully close out of tasks with clear and comprehensive job sheets and compliance paperwork.
• Develop mobile engineers and drive performance while acting as the first point of escalation for Account/Contract Managers and Helpdesk.
• You will be a highly motivated, self-starter who can work autonomously and deliver against tight deadlines.
• Have the ability to work through a technical problem to resolution.
• Be able to supervise and manage a team in delivering world-class service to clients.
• Have a good commercial understanding of both contracts and overall business requirements.
• Display a ‘can do attitude’ ethos to ensure that all tasks within your team’s capabilities can be achieved while on site and are completed in a timely manner.