Engineering Manager-Payments

at  Emma The Sleep Company

READY TO LEAD, DISRUPT AND REINVENT THE SLEEP INDUSTRY?

We are Emma – The Sleep Company. Created in 2013, we are now the world’s largest D2C sleep brand, available in over 30 countries and recommended by many consumer associations in EMEA, APAC, and the Americas. We’re pushing the boundaries of technology to transform the world of sleep and we want your help to pull it off.
We’re a highly ambitious, hard-working team that pushes you to produce your best work yet. We focus on how we approach problems, we chase growth, and set ambitious goals. Want your ideas to have an impact and your career to grow? Then Emma is the right place for you.

WHAT YOU’LL DO:

• You will lead an empowered team to design, build, and scale Emma’s technology platform, helping us become a global leader in sleep comfort products. Your work will directly impact our customers’ experiences and the quality of our offerings.
• You will own the team’s delivery, driving predictable progress through proactive risk identification and mitigation, while ensuring clear, timely communication with stakeholders at every stage.
• You will drive the technical roadmap for the payments domain, ensuring scalable, reliable, and future-proof architectures for checkout and payment services.
• You will own key payment-related metrics, such as payment success rate, failure rate, authorization decline rate, chargeback rate.
• You will ensure system reliability and incident management, proactively identifying, coordinating incidents and mitigating risks to minimize transaction failures and downtime.
• You will work closely with senior and staff engineers to ensure the technical excellence of the architecture and software by actively participating in writing and reviewing design docs, pair programming, and code reviews.
• You will coach, mentor, and support your team members in achieving their full potential, fostering a high-performance culture through clear roles, career pathing, and regular development feedback.