Engineering Manager - Site Reliability Engineering at IFS NORTH AMERICA INC

Colombo, Western Province, Sri Lanka -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Strategy, Team Leadership, Process Optimization, Reliability Metrics, Agile Delivery, Incident Management, Automation, Observability, Cloud Infrastructure, DevOps, Site Reliability Engineering, SaaS Applications, Containerization, Microservice Design, Compliance Frameworks, Stakeholder Engagement

Industry

Software Development

Description

Company Description About IGT1 IGT1 is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company. At IGT1, we partner with global businesses to provide them with an operation that maximizes efficiency, spurs growth, allows them to develop and deliver world-class product and services, and create long-term value. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives. With a team of over 500 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary. Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives. About the client: Sitecore Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Job Description Site Reliability Engineering: The Site Reliability Engineering (SRE) team is responsible for ensuring the reliability, availability, and performance of Sitecore’s cloud-native products. It is a team of engineers with a mission to make reliability a first-class feature of our platforms, enabling Sitecore to deliver trusted, scalable digital experiences to millions of end users worldwide while supporting rapid product evolution. The team works closely with product and platform engineering teams to define, measure, and improve service reliability through practices such as service level indicators and objectives (SLIs/SLOs), incident management, automation, and toil reduction. The SRE team focuses on building strong observability foundations, improving operational readiness, and driving a reliability-first engineering culture across Sitecore. By combining deep systems expertise with strong collaboration, the team helps ensure that Sitecore services remain highly available, resilient, and performant as they continue to grow and evolve. About the Role: We are seeking an experienced engineering manager who excels in operational strategy to scale our technology, processes and team effectiveness. In this role, you will focus on establishing robust operational processes, minimizing downtime, increasing reliability and streamlining delivery pipelines. Leading a skilled technical team, your priorities will be to optimize processes, establish clear operational metrics, and foster collaboration across R&D teams to enable seamless and reliable product delivery. What You’ll Do: Lead, manage, attract, inspire, and mentor technology talent while aligning strengths to organizational goals Maintain and build happy, motivated, and professional employees that continuously try to improve and excel Advance a thriving team by cultivating a culture rooted in product/engineering ownership, agility, and encourages innovative thinking in agile delivery Identify and remove roadblocks for your team Provide leadership and guidance to coach, motivate, and lead members to their optimum performance levels Provide oversight to ensure adequate focus on stability, scalability, performance and quality during design and development decisions Demonstrate a strong commitment to compliance with company policies and ensures that team members consistently adhere to established guidelines. Qualifications What You Need to Succeed: Experience in managing resources including thoughtful leadership to translate business needs into functional requirements History of working on enterprise scale cloud infrastructure / Devops/ Site Reliability Engineering projects for SaaS applications. Experience with cloud & container-based applications Experience in cross functional areas including quality, security, build, deployment & support Passion for managing continuous optimizations/enhancements Strong communication and negotiation skills, enabling clear decision‑making, effective team collaboration, and productive engagement with stakeholders and executive leadership Proven ability to deliver complex initiatives with high quality and predictable timelines, while coaching the team on prioritization and ensuring accountability for commitments Strong leadership skills and the ability to enhance growth of your direct reports Strong working ethics and professional role model for your direct reports for compliance with company policies, fostering a culture of accountability and ensuring that all team members follow required standards and guidelines Additional Skills That Could Set You Apart: Have a broad knowledge of software architecture, microservice design, container orchestration, and cloud concepts Be able to think at the macro level, while ensuring the design works on the micro-level Deep understanding of compliance frameworks (e.g., SOC 2, ISO 27001, GDPR) and hands-on experience aligning cloud infrastructure and operational processes to meet these standards Additional Information We champion flexibility and hybrid work options to support varying lifestyles and personal needs. At the same time, we value the power of in-person collaboration to build community, spark innovation, and strengthen connections. Our approach ensures you can work in ways that suit you best while still engaging with colleagues to share ideas and grow together. #LI-Hybrid #LI-DNP IFS Referral Bonus Code: SH Job Location: Hybrid

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Responsibilities

The role involves leading, managing, attracting, inspiring, and mentoring technology talent while establishing robust operational processes to minimize downtime and increase reliability. Priorities include optimizing processes, establishing clear operational metrics, and fostering collaboration across R&D teams to enable seamless and reliable product delivery.