About Us:
Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at Sitecore.com.
Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and in over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe.

ABOUT THE ROLE:

We are looking for an Engineering Manager with ultimate responsibility for the reliability of the Sitecore CDP Platform. Your role will be in the heart of Production Software working closely with Engineering teams ensuring our platform is performant, scalable, resilient, observable and available while also managing the process of incident resolution and actions. As a key product stakeholder, you will manage resiliency backlog of the CDP as well as key projects such as integrating the tooling with the global Sitecore operational model. You will be responsible to improve the overall process and tooling of the operational parts of the platform.

WHAT YOU’LL DO:

• Provide management oversight and hands-on execution for the stability, scalability, performance and observability for production software for the Sitecore CDP and Personalize Platform
• Manage the production incident process from the point of incident creation to resolution and post-mortem ensuring the process is efficient, repeatable and measurably improving
• Work with engineering and operations to define and improve the internal SLO’s of the platform and how they are measured, working with the business to turn them into SLAs for the customers where applicable
• Proactively identify and tooling and process to improve the overall reliability, measuring yourself and the teams against key KPIs such as SLOs, incident reduction, time for resolution and an increase in observability in the platform
• Manage the reliability backlog, working with dev managers, QA and other product owners to ensure system reliability items get prioritised and executed to the benefit of the reliability of the platform
• Leverage your technical and SME skills to help implement operational excellence and best practices
• Work closely and collaboratively with Customer Success Support for reliability managing their demands
• Manage project initiatives such as migrating the CDP operational model to the Sitecore model.