Engineering Order Taker - Sofitel Nile Downtown at Accor

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Multitasking, Attention to Detail, Microsoft Office, Maintenance Management Systems, Communication Skills, Fluency in English, Proactive Approach, Professionalism, Team Collaboration

Industry

Hospitality

Description

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description Receive, log, and prioritize all maintenance requests from guests and internal departments. Coordinate with Engineering team members to ensure tasks are assigned and completed promptly. Maintain accurate records of requests, work orders, and completion times. Follow up with departments or guests to ensure issues are resolved satisfactorily. Assist in preparing daily job allocations, reports, and shift handovers. Monitor and track preventive maintenance schedules and support administrative tasks. Handle telephone calls and correspondence professionally and efficiently. Support the Chief Engineer/Engineering Supervisors with documentation and departmental coordination. Ensure compliance with Hilton standards and procedures in all record-keeping. Perform additional tasks as required to support the smooth functioning of the Engineering department. Qualifications Bachelor's Degree Previous experience in an administrative or order-taking role, ideally within Engineering or Hospitality. Strong organizational and multitasking skills with excellent attention to detail. Good knowledge of Microsoft Office; experience with maintenance management systems is an advantage. Strong communication skills, with fluency in English (Arabic is a plus). A proactive and professional approach, with the ability to remain calm under pressure. A collaborative, team-focused mindset. Additional Information experience is an asset Prior experience working with Opera or a related system Fluency in English additional languages are a plus Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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Responsibilities

The Engineering Order Taker is responsible for receiving, logging, and prioritizing maintenance requests from guests and internal departments. They coordinate with the Engineering team to ensure tasks are completed promptly and maintain accurate records of requests and work orders.