ROLE OVERVIEW:
We are seeking a dedicated professional to join our Mobile Team as a First-Line Supervisor within a mobile engineering environment. The successful candidate will play a crucial role in overseeing engineering operations, ensuring seamless coordination and support. Responsibilities will include:
- Supervising the engineering team to maintain efficiency and performance.
- Liaising with clients to foster strong relationships and provide outstanding service.
- Attending meetings to contribute valuable technical insights.
- Providing technical support to the Service Delivery Manager (SDM).
This is a hands-on supervisory role, meaning the candidate will not only lead but also actively participate in core engineering maintenance and reactive works. Excellence in customer service is paramount, ensuring our clients receive top-tier support and solutions.
KEY RESPONSIBILITIES:
As part of the Mobile Team, the successful candidate will oversee and actively contribute to the technical aspects of engineering operations. Key responsibilities include:
- Review and validation: Conduct weekly timesheet reviews, approve overtime and validate technical paperwork and statutory documentation.
- Health & Safety – Drive Health and Safety through the delivery of toolbox talks and hazard reporting via Eco Online.
- Monitoring: Monitor sickness levels and carry out return to work interviews in a timely manner. Engage with SDM about any sickness that needs further escalation to HR.
- Technical training & development: Act as the designated super user for handheld devices, providing training and guidance to engineers on the proper use of OCS Q and lead on training during inductions for new starters.
- Documentation assessment: Regularly review engineer and subcontractor paperwork, identifying potential additional work opportunities and necessary reactive repairs from maintenance inspections.
- Audit & compliance: Perform audits of site logbooks, engineering activities, subcontractor operations, and ensure all tools, equipment, and vehicle inspections are completed as required.
- Helpdesk technical support: Provide expert guidance to the SCTS helpdesk on reactive jobs and support monthly planning for core PPM engineering work.
- Stakeholder engagement: Attend SDM meetings as needed, offering detailed updates on challenges and ongoing issues related to M&E and Fabric services.
- Leadership & supervision: Step in to deputize for the Maintenance SDM whenever required.
- Engineering operations: Execute PPM, proactive, and reactive work within designated time frames, ensuring client expectations are met.
- Emergency response: Participate in on-call rotation, delivering emergency callout services as required.
- Contractor oversight: Monitor subcontractor activities and workmanship on behalf of SDMs, ensuring compliance with industry and company standards.
- Quality assurance: Maintain equipment and surrounding areas in line with agreed company standards.
- Client engagement: Uphold a professional service approach, proactively addressing client concerns and escalating as necessary.
- Contract & safety awareness: Ensure full understanding of contractual requirements and customer expectations while strictly adhering to Health & Safety legislation and OCS policies
CUSTOMER SERVICE RESPONSIBILITIES
Delivering exceptional customer service is at the heart of this role. Key responsibilities include:
- Professional representation: Uphold a high standard of service, ensuring customer satisfaction and reinforcing the company’s reputation.
- Proactive client engagement: Foster strong relationships with clients, addressing concerns promptly or escalating them to management when necessary.
- Contract & customer awareness: Maintain a thorough understanding of contractual obligations and client expectations to consistently meet service requirements.
HEALTH & SAFETY RESPONSIBILITIES
Commitment to safety is fundamental to this role. Key responsibilities include:
- Lead by example in promoting and maintaining excellent health and safety practices across all work activities.
- Ensure compliance with current Health & Safety legislation and OCS policies, always maintaining a safe working environment.
- Quality & safety standards: Ensure that all equipment and work areas meet agreed health, safety, and quality standards, with all tasks delivered in accordance with Risk Assessment & Method Statements (RAMS) and Construction Phase Plans (CPP).
- Safety documentation: Oversee the completion of risk assessments, method statements, and toolbox talks, ensuring all safety protocols are followed effectively.
Delivering a high-quality, compliant maintenance service across mobile contracts is fundamental to this role. Key objectives include:
- Service excellence: Ensure a consistently high level of service delivery, maintaining compliance with industry and contractual standards.
- Relationship management: Build strong relationships with contract leads, including those outside of mobile service delivery, fostering collaboration and alignment.
- Upholding company values: Support and embody OCS TRUE values—Trust, Respect, Unity, and Empowerment—in all communications and interactions.
- Technical standards: Maintain and uphold the highest technical standards, ensuring excellence in all engineering and maintenance activities.
- Team development: Regularly review team goals and development plans, ensuring continuous improvement and professional growth.
- Operational performance: Ensure sites operate in alignment with SLAs and budget, promoting cross-departmental efficiencies to optimize labor costs.
- Safety & compliance: Maintain Safety, Health, and Environmental compliance in all activities, reinforcing a culture of safety and regulatory adherence
To be considered for this role, candidates must meet the following criteria:
- Qualified Engineer: Time-served engineer with expertise in Mechanical, Electrical, or Building Fabric trades, possessing a minimum of two years of full post-apprenticeship experience.
- Relevant experience: Previous background in building maintenance, projects, and minor works environments.
- Valid driving license: Must hold a full, clean driving license for mobility across sites.
- Compliance & disclosure: Full disclosure is a contractual requirement.
- Ongoing professional development: Commitment to continuous training to meet evolving role demands
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