LOCATION: HALIFAX OFFICE

We are looking for an enthusiastic Polish and English-speaking Customer Service Advisor / Admin to join our growing team in Halifax. You will support our customers, handle queries, and ensure a high standard of service across all communication channels. This is a great opportunity to become part of a friendly and dynamic office team.

REQUIREMENTS:

• Fluent in spoken and written Polish and English
• Strong communication skills with a confident, friendly telephone manner
• Experience with Microsoft Office, Gmail, and similar tools
• Knowledge of Shopify eCommerce platform (product listings, order processing, returns)
• Organised, detail-oriented, and proactive
• Previous customer service or admin experience preferred
  Job Type: Full-time
  Pay: £13.00-£14.00 per hour
  Expected hours: 37.5 per week

Benefits:

• Company pension
• Free parking
• On-site parking
• Store discount

Ability to commute/relocate:

• Halifax HX1 5PT: reliably commute or plan to relocate before starting work (required)

Language:

• Polish (preferred)
• English (preferred)

Work Location: In perso

• Maintain, update, and list new products on the website
• Respond to customer emails and phone calls in a polite and timely manner
• Provide accurate, professional responses to inquiries
• Deliver excellent customer service at all times
• Investigate customer issues and take appropriate action quickly
• Process orders and returns efficiently
• Track orders using our internal systems
• Keep clear records of all customer interactions, transactions, and complaints