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English Customer Service Representative at Sutherland

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Relationship Building, English Fluency, Problem Solving, Call Handling, Record Keeping

Industry

IT Services and IT Consulting

Description

Company Description Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineering services, Sutherland powers business transformation and innovation through market-leading technologies and process excellence. With extensive experience and a rich portfolio of patents, including numerous AI-based inventions, the company provides scalable digital solutions and optimized operations. Sutherland is dedicated to driving digital transformation, enhancing customer experiences, and delivering cutting-edge solutions tailored to each organization's needs. Job Description This is a full-time, on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries, resolve issues, and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls, offering solutions to resolve concerns, and maintaining accurate records of interactions. Building strong relationships with customers and contributing to a positive, professional team environment are essential aspects of this role. Qualifications Strong Interpersonal Skills, such as effective communication and relationship-building Fluency in English Additional Information Attractive package Guaranteed KPIs for 3 months Fully paid training 24/7 transportation provided Social and medical insurance Clear career path

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Responsibilities

The representative will handle customer inquiries, resolve issues, and provide superior customer service to ensure satisfaction. Daily tasks involve responding to calls, offering solutions, and maintaining accurate interaction records.