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English, Spanish and Portuguese - Speaking Customer Experience Officers at Zonamerica

Montevideo, Montevideo, Uruguay -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

0.0

Posted On

29 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual/Trilingual Communication, Customer Inquiry Handling, Live Chat Support, Email Support, Telephone Support, Clientele Analysis, High-Level Service Provision, Product Promotion, Relationship Management, Interdepartmental Cooperation, Team Contribution, Multitasking, Organization, Computer Literacy, Weekend Shift Availability

Industry

International Trade and Development

Description

We are looking for passionate and self-motivated professionals to join our Customer Experience Team in Montevideo. Main responsibilities Deal with clients’ inquiries via live chat, email and telephone Perform personal clientele analysis and taking actions as required Handle client inquiries appropriately and ensuring that high level service is provided Promote available products and services to clients Develop and maintain excellent relationships with prospective and existing clients Cooperate effectively with other departments as required Contribute to team effort by achieving targeted results Main requirements: Degree in a business-related field Client handling experience in the financial services sector is a definite plus Fluent Spanish and Portuguese speaker with excellent oral and written skills in English Must be able to work weekend shifts Ability to multitask and maintain a high-level of organisation Outstanding communication and interpersonal skills Excellent computer literacy Benefits Attractive remuneration package Transportation allowance Intellectually stimulating work environment Continuous personal development and international training opportunities Work mode: hybrid. This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

Responsibilities

The main responsibilities involve managing client inquiries across live chat, email, and telephone, performing clientele analysis, and ensuring high-level service is consistently provided. Officers will also be expected to promote available products and services and develop strong client relationships.