English-Speaking Customer Solutions Specialist at TRANSCOSMOS ZERO PTE LTD

Debrecen, North Great Plain, Hungary -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Billing, System Capabilities Education, Scheduling, Installation Coordination, Troubleshooting, Hardware Issues, Phone Calls Management, Email Management, Case Management, Contract Requests, Software Support, Record Keeping, Communication Procedures, Customer Engagement, Independent Work

Industry

IT Services and IT Consulting

Description

Job Summary As a Customer Support Representative, you will act as the primary liaison for assisting customers with billing related questions, educating customers on the offered services and system capabilities, arranging the scheduling of vehicles for maintenance and installation and troubleshooting system and hardware related issues in a fast paced, highly demanding and rewarding environment in English at an Advanced level. Key Duties Manage incoming phone calls, emails and cases. Assisting customers with billing and contract related requests. Educating customers and answering general questions about the supported software. Reach out to customers to schedule installation of orders, while coordinating with subcontractor technicians. Standardized troubleshooting of user reported issues with the supported software and hardware. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Additional ad-hoc tasks and projects in alignment with the business needs. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Ability to work Independently. Keep organised records. Identify and recommend opportunities to improve processes. Understand how to escalate urgent and time sensitive requests when needed. Strong Communication Skills Strong listening skills. Good organizational skills. Pleasant and personable approach addressing customers and co-workers. Readiness to help others. Ability to build and maintain great relationships with Technical and Sales Teams. Providing technical recommendations to maximise new customer experience. Technical: Competent level of IT (Internet browsers, Excel, Microsoft Office, and mobile devices). Highly customer focused with a basic Automotive knowledge. Behavioral: Customer and Detail Focused mindset Work hard to ensure customer satisfaction. Recognizes customer needs. Willingness to accept and take ownership of customer issues. Excellent attention to detail processing orders Tolerance of Ambiguity/Flexibility Accepts and thrives in an ever-changing environment. Works well with others. Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level with the following benefits: Direct employment contract for an indefinite period Cafeteria Training opportunities Diverse and friendly work atmosphere Work from the comfort of your home Local and global career progression opportunities

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Responsibilities

The role involves acting as the primary liaison for customers, assisting with billing inquiries, educating them on services, and arranging vehicle maintenance and installation scheduling. Key duties include managing incoming communications, troubleshooting system/hardware issues, and maintaining accurate customer interaction records.